ULEZ expansion - 29 August 2023

London's Ultra Low Emission Zone, or ULEZ, is expanding to encompass all of Greater London, including Heathrow Airport, from the 29 August 2023.

 

The initiative, implemented by Transport for London (TfL), is aimed at reducing air pollution in London, therefore all vehicles entering the airport must meet certain emissions standards in order to avoid paying a daily charge.

 

The daily charge for non-compliant vehicles is £12.50 for most vehicles, including cars, vans, and motorcycles.

 

The charge will be in addition to any other fees or charges associated with entering the airport. The charge only applies when a vehicle is driven within the ULEZ zone, and does not apply to stationary vehicles including when cars are parked at Heathrow.

 

Please note, if you have booked Meet & Greet or Valet Parking with a non-compliant vehicle, and have selected a different exit terminal to your entry terminal, you will be liable for payment of a ULEZ charge to transfer your vehicle to another terminal.

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Hidden disabilities

At Heathrow we understand all passengers are unique and we offer different levels of support tailored to your needs

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Hidden disabilities

For a hidden disability such as autism, dementia or anxiety, help is always at hand at the airport. If you would like to book assistance just let your airline know 48 hours in advance and our specially-trained staff will take care of you.

See airline contacts

Sunflower lanyards

Wearing a sunflower lanyard at Heathrow enables our colleagues to recognise that you have a hidden disability without you needing to declare it. This allows you to travel independently through the airport whilst knowing that if you need any additional support during your journey, any of our colleagues will be able to support.

How to request a lanyard

You can pick up a lanyard from all terminals Assistance desks at Heathrow.

The locations are before security:

  • Terminal 2: Level 5, check in hall, behind check in Zone C
  • Terminal 3: Level 1, opposite Pret a Manger
  • Terminal 4: Level 3, check in hall, opposite Zone B
  • Terminal 5: Level3, check in hall, Zone G
     

Contact us if you have any queries regarding the Sunflower Lanyard.

What is the Hidden Disabilities Sunflower?

Extra assistance

If you do find you are feeling any discomfort during your journey or would prefer extra assistance, head to one of our Assistance desks where one of our colleagues will be happy to help.

FAQ's

 

Departing customers

Connecting customers

Arriving customers
A lanyard may be collected in each terminal UK Border Force (Immigration) before the queue maze. Please ask any member of staff in the area who will be able to assist.
 

We are happy to provide you a lanyard if you travel through Heathrow. We are aware that other airports/facilities in and outside the UK are part of the scheme. If your journey does not include Heathrow for your departure, arrival or connections journey, you would need to get in touch with the customer service team of the relevant airport where you will be travelling through.

We are happy to provide you a lanyard if you travel through Heathrow. We are aware that other airports/facilities in and outside the UK are part of the scheme. If your journey does not include Heathrow for your departure, arrival or connections journey, you would need to get in touch with the customer service team of the relevant airport where you will be travelling through.

The sunflower lanyard does not give you access to Security or Immigration Fast Track. We are aware that our fast track facilities can often be a fast pacing environment and we have received passengers’ feedback saying that this has brought more discomfort to their experience than using our standard security lanes. When entering the security area, you will be pointed to the shortest available lane based on live operations and where possible you might be shown to the front of the queue – we cannot guarantee this and a decision will be made based on operational requirements.

If you are travelling as group (2 or more), only the person(s) requiring the lanyard should be wearing it.

If at any given time during your journey you feel that you require extra support, you can approach one of our friendly passenger ambassadors or go to an assistance host area (located both before and after security in each terminal). There an agent will be happy to support you through the rest of your journey.

Don’t throw your lanyard away as it can be reused as many time as you wish at Heathrow and in any other participating airports or facilities.

If you have any further questions about the lanyard please do not hesitate to get in touch with us by email at special_assistance@heathrow.com.

Please note: Heathrow is not the only airport offering the sunflower lanyard scheme, so if you're flying from other UK airports please contact their customer service team directly or via their websites. They will be able to provide you with information on their current services and a lanyard, if available.