Heathrow rail disruption: 13-18 December 2022

Due to industrial action, rail services to and from Heathrow will be disrupted between 13 and 18 December 2022.

Please plan your journey in advance and ensure you leave enough time to get to the airport as roads will likely be busier than normal.

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Travelling through Heathrow this Christmas

We’re looking forward to welcoming you and your loved ones to the airport this Christmas and working hard to make sure your trip runs as smoothly as possible. To help with this process, please be aware of the following:

 

Consider your arrival time
Allow three hours to check-in before a long-haul flight and two hours to check-in before a short-haul flight – and make sure all your travel documents are up-to-date. Please don't turn up significantly early for your flight as this can cause unnecessary congestion in the airport and you may not be able to check in your bags. You can monitor current security waiting times using the Heathrow app and on your flight detail page.

 

Remove liquids from hand luggage
You can’t take liquids with a capacity over 100ml through security. Liquids under 100ml should be removed from your hand luggage and placed in a single transparent, re-sealable plastic bag of not more than one litre capacity. Each bag must be able to close properly with all the items inside. These bags are available free-of-charge before security. Passengers are strictly limited to one bag of liquids per person.

(“Liquids” includes all drinks and syrups; creams, lotions, oils, perfumes; sprays, shaving foam, deodorants, gels and pastes; soups, jams, preserves, chutneys – and snow globes)

 

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  • Hidden disabilities

    At Heathrow we understand all passengers are unique and we offer different levels of support tailored to your needs

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    Hidden disabilities

    For a hidden disability such as autism, dementia or anxiety, help is always at hand at the airport. If you would like to book assistance just let your airline know 48 hours in advance and our specially-trained staff will take care of you.

    Sunflower lanyards

    Wearing a sunflower lanyard at Heathrow enables our colleagues to recognise that you have a hidden disability without you needing to declare it. This allows you to travel independently through the airport whilst knowing that if you need any additional support during your journey, any of our colleagues will be able to support.

    How to request a lanyard

    You can pick up a lanyard from all terminals Assistance desks at Heathrow.

    The locations are before security:

    • Terminal 2: Level 5, check in hall, behind check in Zone C
    • Terminal 3: Level 1, opposite Pret a Manger
    • Terminal 4: Level 3, check in hall, opposite Zone B
    • Terminal 5: Level3, check in hall, Zone G
       

    Contact us if you have any queries regarding the Sunflower Lanyard.

    What is the Hidden Disabilities Sunflower?

    Extra assistance

    If you do find you are feeling any discomfort during your journey or would prefer extra assistance, head to one of our Assistance desks where one of our colleagues will be happy to help.

    FAQ's

     

    Departing customers

    Connecting customers

    Arriving customers
    A lanyard may be collected in each terminal UK Border Force (Immigration) before the queue maze. Please ask any member of staff in the area who will be able to assist.
     

    We are happy to provide you a lanyard if you travel through Heathrow. We are aware that other airports/facilities in and outside the UK are part of the scheme. If your journey does not include Heathrow for your departure, arrival or connections journey, you would need to get in touch with the customer service team of the relevant airport where you will be travelling through.

    We are happy to provide you a lanyard if you travel through Heathrow. We are aware that other airports/facilities in and outside the UK are part of the scheme. If your journey does not include Heathrow for your departure, arrival or connections journey, you would need to get in touch with the customer service team of the relevant airport where you will be travelling through.

    The sunflower lanyard does not give you access to Security or Immigration Fast Track. We are aware that our fast track facilities can often be a fast pacing environment and we have received passengers’ feedback saying that this has brought more discomfort to their experience than using our standard security lanes. When entering the security area, you will be pointed to the shortest available lane based on live operations and where possible you might be shown to the front of the queue – we cannot guarantee this and a decision will be made based on operational requirements.

    If you are travelling as group (2 or more), only the person(s) requiring the lanyard should be wearing it.

    If at any given time during your journey you feel that you require extra support, you can approach one of our friendly passenger ambassadors or go to an assistance host area (located both before and after security in each terminal). There an agent will be happy to support you through the rest of your journey.

    Don’t throw your lanyard away as it can be reused as many time as you wish at Heathrow and in any other participating airports or facilities.

    If you have any further questions about the lanyard please do not hesitate to get in touch with us by email at special_assistance@heathrow.com.

    Please note: Heathrow is not the only airport offering the sunflower lanyard scheme, so if you're flying from other UK airports please contact their customer service team directly or via their websites. They will be able to provide you with information on their current services and a lanyard, if available.