Heathrow Travel Care – airport social work team

Heathrow Travel Care is the Heathrow social work team, based in Terminal 3. The team advises and assists distressed and vulnerable people at Heathrow with issues including:

  • Mental health concerns
  • Homelessness
  • Forced marriage
  • Deportation
  • Repatriation.

The team receives referrals from Heathrow, airlines and external organisations, and is an established stakeholder within the emergency planning structure at Heathrow.

Travel Care brochure (3MB PDF)

Referrals can be made in person or by a referring agency.

Contact details

Room 142
North Wing
Terminal 3
Heathrow Airport

+44 (0)20 8745 7495



Fax: +44 (0)20 8745 4161

Opening hours

Monday to Friday: 09:30-17:00 (Thursday 11:00-17:00)

Back to top

Airport parking

Book with official Heathrow parking