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Group Travel Services

We welcome groups of all sizes and types at Heathrow. Among the 78 million passengers we help each year are countless groups with their own particular needs - and we do our best to make them all feel special. We have assembled a portfolio of suppliers and services to cater for every aspect of group travel.


Porter on terminal forecourt

Heathrow Porters are available to manage the baggage of large groups within the airport, with no restriction to the number of bags that can be handled.

About our Porter service

Group travel with Heathrow Express

Passengers on Heathrow Express

The fastest link between Heathrow and central London – we are happy to welcome groups on board.

Book for groups of up to 8

To book for groups of more than 8, contact

Group booking enquiries

Contact the team to discuss your requirements.

Guest welcome services

Group of passengers arriving at Heathrow

Provide a friendly personal welcome with our welcome desks and monoliths, which are available in all terminals and are seen by all arrivals passengers.

Find out about our welcome services products

Heathrow Lounges

Plaza Premium lounge

Allow your guests to relax in style, by booking space in one our lounges – whoever they are flying with.

Book for groups of up to 6

To book for groups of more than 6, contact

Group travel by coach

Passengers offloading from coach

Provide a premium welcome with a dedicated coach bay to ensure your coach is waiting at the terminal for each guest’s arrival.

Find out more about coach pick ups

Meet and Assist service

Meet and Assist agents with passengers

Heathrow Meet and Assist agents provide a dedicated service for your guests, guiding them throughout their entire experience at Heathrow.

About our Meet and Assist service