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Group Travel Services

Start your event at our airport! With 78 million passengers visiting our airport each year, we have developed a suite of products and services with a full range of benefits to ensure a professional and friendly welcome to your visitors to our airport.


Our selection of services are tailor made and ensure that your needs are met, providing visibility to your brand and a premium experience so that your guests are well taken care of during their journey through our airport.

Guest welcome services

Group of passengers arriving at Heathrow

Provide a friendly personal welcome with a reassuring and branded focal point for your visitors. Our welcome desks and monoliths are available in all terminals and are seen by all passengers.

Find out about our welcome services products

Group travel with Heathrow Express

Passengers on Heathrow Express

The fastest link between Heathrow and central London – we are happy to welcome groups on board.

Book for groups of up to 8

To book for groups of more than 8, contact

Group booking enquiries

Contact the team to discuss your requirements.

Heathrow Lounges

Plaza Premium lounge

Allow your guests to relax in style, by booking space in one our lounges – whoever they are flying with.

Book for groups of up to 6

To arrange bookings for groups of more than 6, contact

Group travel by coach

Passengers offloading from coach

Provide a premium welcome with a dedicated coach bay to ensure your coach is waiting at the terminal for each guest’s arrival.

Find out more about coach pick ups

Meet and Assist service

Meet and Assist agents with passengers

Our Meet and Assist agents are available to be booked to assist and guide your guests throughout the airport. Our agents speak a variety of languages help ensure a smooth airport experience.

About our Meet and Assist service


Porter on terminal forecourt

Let us help your guests with their luggage with our dedicated Porter service. There is no limit to the number of bags that our Porters can handle.

About our Porter service