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    Heathrow Meet and Assist

    Would you like assistance throughout your journey within our airport? Our team of Meet and Assist agents are available to help you; guiding you through the airport, providing travel tips, and helping you complete procedures at security, immigration and baggage drop off and collection. This service is available to all passengers, on any airline, in any ticket class.

    Our agents speak a range of languages, and we may be able to provide you with an agent who can assist in your language, call or email us to advise your requirements.

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    For arriving passengers

    Your Heathrow Meet and Assist agent will:

    • Meet you at the point of leaving the aircraft
    • Guide you through Border Control (Immigration and Customs)
    • Assist you to your baggage reclaim carousel
    • Escort you through the arrivals hall to your onward mode of transportation

    For departing passengers

    Your Heathrow Meet and Assist agent will:

    • Greet you at the kerbside of the Terminal, the Central Bus station, at the London Underground or Heathrow Express exit points
    • Assist with your baggage formalities at check-in and with VAT Reclaim if required
    • Escort you through security and help you make the most of your time in the departure lounge whether it be dining, shopping or relaxing in one of the independent/airline lounges (if eligible)
    • Guide you to your departure gate in time for your flight

    For connecting passengers

    Your Heathrow Meet and Assist agent will:

    • Meet you at the point of leaving the aircraft
    • Guide you through to your connection flight terminal
    • Escort you through security if required
    • Guide you to your departure gate in time for your connecting flight

    If you have some time to enjoy the services in the airport your guide will help you to make the most of your time, whether this be dining, shopping or relaxing in one of the independent/airline lounges (if eligible).

    For groups

    Dedicated agents are available for larger groups, ensuring an easy and comfortable journey through our airport; please call or email us to discuss your requirements.

    Are you travelling with small children?

    As part of a Pre-Booked and Paid for Heathrow Meet & Assist service, passengers traveling with small children will have the option of having a push chair included in their service. This service is only available as part of the purchased Heathrow Meet and Assist service and should be requested at the time of booking.

    Prices

    Prices start from £125

    Heathrow Rewards

    You can also gain Heathrow Rewards on every booking, simply enter your card details on the booking form online, or let the agent know your card details when you call.

    For any further enquiries:

    Telephone: +44 (0)20 8745 6011

    Email: service@heathrowupgrade.com

    Heathrow Meet and Assist service is operated in partnership with ARL – Heathrow Airport's official service provider.

    Please note: The Meet and Assist product does not include the movement of passenger luggage. Information about our Heathrow Porter service can be found here.

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    Heathrow Porters

    Baggage

    Heathrow Porters are at your service to manage your luggage within the airport.