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Heathrow Meet and Assist

Meet and Assist agent meeting passengers

Would you like assistance throughout your journey within our airport? Our team of Meet and Assist agents are available to help you; guiding you through the airport, providing travel tips, and helping you complete procedures at security, immigration and baggage drop off and collection. This service is available to all passengers, on any airline, in any ticket class.

Our agents speak a range of languages, and we may be able to provide you with an agent who can assist in your language, call or email us to advise your requirements, bookings must be made no later than 48 hours before travel.

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For arriving passengers

Your Heathrow Meet and Assist agent will:

  • Meet you at the point of leaving the aircraft
  • Guide you through Border Control (Immigration and Customs)
  • Assist you to your baggage reclaim carousel
  • Escort you through the arrivals hall to your onward mode of transportation

Please note:The Meet and Assist product does not include the movement of passenger luggage. Information about our Heathrow Porter service can be found here.

For departing passengers

Your Heathrow Meet and Assist agent will:

  • Greet you at the kerbside of the Terminal, the Central Bus station, at the London Underground or Heathrow Express exit points
  • Assist with your baggage formalities at check-in and with VAT Reclaim if required
  • Escort you through security and help you make the most of your time in the departure lounge whether it be dining, shopping or relaxing in one of the independent/airline lounges (if eligible)
  • Guide you to your departure gate in time for your flight

Please note:The Meet and Assist product does not include the movement of passenger luggage. Information about our Heathrow Porter service can be found here.

For connecting passengers

Your Heathrow Meet and Assist agent will:

  • Meet you at the point of leaving the aircraft
  • Guide you through to your connection flight terminal
  • Escort you through security if required
  • Guide you to your departure gate in time for your connecting flight

If you have some time to enjoy the services in the airport your guide will help you to make the most of your time, whether this be dining, shopping or relaxing in one of the independent/airline lounges (if eligible).

Please note:The Meet and Assist product does not include the movement of passenger luggage. Information about our Heathrow Porter service can be found here.

For groups

Dedicated agents are available for larger groups, ensuring an easy and comfortable journey through our airport; please call or email us to discuss your requirements.

Prices

Prices start from £125

Heathrow Rewards

You can also gain Heathrow Rewards on every booking, simply enter your card details on the booking form online, or let the agent know your card details when you call.

For any further enquiries:

Telephone:+44 344 335 1000

Email: orders@heathrow.com

Please note:

The Meet and Assist product does not include the movement of passenger luggage. Information about our Heathrow Porter service can be found here.

The Meet and Assist product is not suitable for passengers with disabilities who require additional assistance. We have a bespoke service for passengers with reduced mobility, further details on how you can book are available here.

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Heathrow Porters

Baggage

Heathrow Porters are at your service to manage your luggage within the airport.