Arrival times and other important information

As always, we’re looking forward to welcoming you to the airport and we’re working hard to make sure your trip runs as smoothly as possible. To help with this process, please be aware of the following:
 

Consider your arrival times

Allow three hours to check-in before your flight and make sure all your travel documents are up-to-date. Please do not turn up significantly early for your flight though, as this can cause unnecessary congestion in the airport and you may not be able to check in your bags.

 

Remove liquids from hand luggage 

Remember, you can only take liquids on the plane that are in individual containers with a maximum capacity of 100ml. This includes creams, gels, pastes, aerosols and make-up. 

Remove each item from hand luggage and place them all in a single transparent, re-sealable plastic bag of not more than one litre capacity. Each bag must be able to close properly with all the items inside. These bags are available free-of-charge before security. Passengers are strictly limited to one bag of liquids per person.

 

Airline and route moves

Some airlines have moved terminals this summer.  You should always keep in touch with your airline to confirm which terminal your flight departs from before travelling to the airport. 

 

Terminal Drop-Off Charge

A £5 charge applies to vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions apply. Free drop-off is available at our Long Stay car parks.

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    Heathrow Parking FAQs

    Everything you need to know about booking official parking at Heathrow Airport.

     
    We want you to feel confident when booking your car parking through Heathrow Airport.  Whether you have a question about an existing booking or need help completing your purchase, our frequently asked questions are here to help.

    The quickest and easiest way to book is through our website.  By pre-booking, you will benefit from our online prices, which are cheaper than turning up on the day.

    If your plans change, you can make amendments up to 24 hours before your arrival time.

    We know plans can change unexpectedly, so when you book Official Heathrow Parking, if you need to cancel your booking, you can do so up to 2 hours before you are due to arrive without being charged.

    Any additional charges or refunds will be calculated based on your changes if you need to amend a booking.

    You can cancel or amend your booking through Manage my booking

    After you've made your booking, you will receive a confirmation email with a booking reference number.  Please print this out and bring it with you to the airport.

    If you need your booking confirmation re-sent, you can request this through Manage my booking.

    We recommend you make your booking in advance of your travel date. That way, you will benefit from our discounted online-only prices.

    You are welcome to turn up on the day for our Short Stay Parking but will pay our on the day prices. Our other parking options must have a booking completed in advance.

     

    If your flight is delayed and you go over your parking end time, you will be charged based on the number of hours or days you have stayed in addition to your booking. 

    All email confirmations act as your VAT receipt - this also includes any amendments to your booking.

    At the bottom of the confirmation, you will find the following information:

    • the booking amount
    • The statement: "This email is your VAT receipt."
    • VAT no 927 3654 04

    Yes. You can follow the booking process, and it will ask for all your flight and terminal information for arrival and departure.

    Short Stay, Valet Parking and Meet & Greet

    Follow directions for your Heathrow Terminal – the Short Stay car parks are clearly signposted from the approach roads. The terminals are just a short walk away.

    Terminal 2 Short Stay (Car Park 2) 

    Also valid for Terminal 2 Valet Parking and Meet & Greet

    Terminal 3 Short Stay (Car Park 3)

    Also valid for Terminal 3 Valet Parking and Meet & Greet

    Terminal 4 Short Stay (Car Park 4)

    Also valid for Terminal 4 Valet Parking and Meet & Greet

    Terminal 5 Short Stay (Car Park 5)

    Also valid for Terminal 5 Valet Parking and Meet & Greet

    All other Heathrow car parks 

    To see all of our car parks - see Finding our car parks

     

    Please call the number on your confirmation email if you are running late, and one of our colleagues will arrange for your car to be returned to the Terminal.

    We know travel plans can change, so we have an amendment and cancellation policy to support this. You're welcome to cancel your Heathrow Official car park booking as long as you cancel at least 2 hours before the booked entry time and date. You can do this via Manage my booking.

    If you haven’t received a confirmation email, please check your junk folder. You can also request a replacement confirmation via manage my booking.

    Heathrow Official Parking does not offer promo codes, as our pre-bookable rates are already discounted. 

    You are unable to leave your vehicle charging whilst away.

    However, if you park in our Short Stay car parks, there are free electric vehicle charging points available on your return.

    Electric charging points cannot be pre-booked.

    Heathrow Rewards points for car parking bookings will not show on your account until the booking has been completed. It can take up to 14 days to show on the account after you have exited the car park.

    Short Stay

    The maximum height at the barriers for our Short Stay car park’s is 2.2m (7ft 2in).

    Long Stay

    The maximum height at the exit barriers for our Long Stay car park’s is 2.4m (8ft).

    Pod Parking

    There are no height restrictions for our POD car park.