Changes to entering the UK using EU ID cards

From 1st October 2021, most EU, EEA and Swiss nationals will need to use a valid passport to travel to the UK. ID cards will no longer be accepted as a valid travel document to enter the UK, though some exemptions will apply. 

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  • 1. Description of Come Fly Again Competition

    1.1 As part of the airport’s 75th Anniversary, Heathrow is offering passengers a chance to return to flying by entering a competition to win flights from Heathrow airport and Heathrow experiences (the “Competition”).

    1.2 The Competition will involve prize awards being granted at three key occasions:
    1.2.1  summer ("Competition Stage 1");
    1.2.2 October half term ("Competition Stage 2"); and
    1.2.3 Christmas ("Competition Stage 3"),
            (each a "Competition Stage").
    1.3  At each Competition Stage, three Participants will be selected by a judge (the “Winners”) with one Winner chosen from each of the following categories of entry:
    1.3.1 individuals;
    1.3.2 couples; and
    1.3.3 families.
            (the "Entry Categories")
    1.4  Prizes will be provided by the Promoter and will include products and experiences from a number of the airport’s partners including Leon, Gordon Ramsay Plane Food, Fortnum & Mason, Cignpost, Heathrow Express, Heathrow Parking (Meet & Greet), Macallan, British Airways, Virgin Atlantic, Blue Air and WHSmith (the “Competition Partners”).

    2. Promoter's name and address
    2.1 The promoter is Heathrow Airport Limited (company number 01991017) of The Compass Centre, Nelson Road, Hounslow, TW6 2GW, United Kingdom (the “Promoter”).

    3. How to participate
    3.1 Entry is open to any individual who is 18 years of age or over and who holds a valid UK passport, UK biometric residence permit or UK visa (a “Participant”).
    3.2 Participants and, in respect of any entries submitted to the Entry Categories for couples or families, their accompanying passengers, will need to be fit to travel at the time of the flight which constitutes part of the Prize.
    3.3 Employees of the Promoter and members of their household are not eligible to enter the Competition.
    3.4 The Entry Category determines the Prize which will be awarded to a Participant who is selected as a Winner but entry (irrespective of Entry Category) must be made by an individual Participant.
    3.5 Participants can enter the Competition by emailing ComeFlyAgain@heathrow.com.
    3.6 To enter, Participants must tell Heathrow their story, in 500 words or less:
    3.6.1 Where they are looking forward to travelling to (the hometown of a loved one or a destination that means something to them and their loved ones) (a “Chosen Destination”);
    3.6.2 Who they would like to be reunited with at their Chosen Destination (this could be a relative or friend who lives overseas or a relative or friend from the UK who they have not seen due to the pandemic);
    3.6.3 Why the reunion is so important to them and how it will feel to be reunited and to travel again; and
    3.6.4 A photo of the Participant and/or the person/people with whom they want to be reunited (a “Story”).
    3.7 Along with their Story, Participants should confirm to Heathrow which Entry Category they are entering.
    3.8 Participants agree, by entering the Competition, that they will post about their Come Fly Again experience at Heathrow using the campaign hashtag and handle #ComeFlyAgain #Heathrow @heathrow_airport on their social media channel(s) (if any) if they are selected as a Winner.
    3.9 Entry to the Competition is free and no purchase is necessary. The Promoter shall not charge any Participant for entering or attempting to enter the Competition.
    3.10 Any breach of these Terms and Conditions by a Participant or any dishonest, misrepresentative or fraudulent conduct will void their entry.
    3.11 A Participant must select one Entry Category only and Participants will not be permitted to submit entries to more than one Entry Category. A maximum of one entry per household into the Competition is permitted. Submission of multiple entries by a Participant and/or members of the same household will render all such entries invalid for the duration of the Competition.

    4. Start Date and Closing Date
    4.1 Entry to the Competition will be open at all times between midnight on 26 July 2021 (the “Start Date”) and midnight on 6 December 2021 (the “Final Closing Date”).
    4.2 The closing date for entries for each Competition Stage will be:
    4.3.1 Competition Stage 1: midnight on Monday 16 August 2021
    4.3.2 Competition Stage 2: midnight on Monday 4 October 2021
    4.3.3 Competition Stage 3: midnight on Monday 6 December 2021
             (each a "Closing Date")
    4.4 Entries received at any time on or after the Start Date but prior to the Final Closing Date will be valid.  Entries received after a Closing Date for Competition Stage 1 or 2 will not be valid for the relevant Competition Stage but will remain valid for any subsequent Competition Stage.  For the avoidance of doubt, any entries received after the Final Closing Date will not be valid.

    5. Selection and notification of the Winner
    5.1 At each Competition Stage, Winners will be selected by an independent adjudicator (the “Judge”) from all entries correctly submitted in accordance with these Terms and Conditions. The full name of the Judge will be made available to Participants upon request. The Judge’s decision will be final and no correspondence will be entered into with any Participants. 
    5.2 Winners will be selected by the Judge on the following award dates:
    5.2.1 Competition Stage 1:  Wednesday 18 August 2021;
    5.2.2 Competition Stage 2:  Wednesday 6 October 2021; and
    5.2.3 Competition Stage 3:  Wednesday 8 December 2021
           (each an “Award Date”).
    5.3 At each Award Date, the Judge will select three Winners in total, with one Winner chosen from each Entry Category.
    5.4 A Participant will be eligible to win at each Competition Stage after the date of entry unless they have already been selected as a Winner at a previous Competition Stage (for example, if a Participant enters the Competition prior to the Closing Date for Competition Stage 1 and is not selected as a Winner in Competition Stage 1, they may still be selected by the Judge in Competition Stage 2 or Competition Stage 3).
    5.5 The Promoter will use all reasonable efforts to notify a Winner within 5 business days of the relevant Award Date via an email to the email address used by the Winner to enter the Competition. If a Winner does not respond within 10 business days of the date of the Promoter’s email being sent or if a Winner is unable to accept the Prize or any part thereof (for any reason whatsoever), then an alternative Winner will be selected in accordance with clause 5.1.

    6. Prize
    6.1 The Prize, at each Competition Stage and for each Entry Category, is a Come Fly Again experience as follows:

     

    Entry Category Prize
     
      Flight element Heathrow experiences
    Individuals One return flight for the Winner (from BA, Virgin Airways or BlueAir) departing from Heathrow to the Participant’s Chosen Destination or an Alternative Destination identified in accordance with clause 6.4, up to the value of £800 (market value as published on the relevant airline’s website at the time of booking) per return flight. One airport meal (which may be provided by Leon, if travelling from Terminal 2,   Plane Food or Fortnum & Mason, if travelling from Terminal 5 or Heathrow rewards points if travelling from Terminal 3 equivalent to £40 for a meal);

    A food hamper from Fortnum & Mason (only if the Winner is flying from Terminal 5);

    One Heathrow Express standard class return ticket OR a Heathrow Parking ‘Meet & Greet’ service;

    1 bottle of Macallan whiskey; and

    All necessary UK Covid-19 testing required for the Winner to travel to the relevant destination (in accordance with UK regulations), provided by Cignpost.
    Couples Two return flights (for the Winner and partner) (from BA, Virgin Airways or BlueAir) departing from Heathrow to the Participant’s Chosen Destination or an Alternative Destination identified in accordance with clause 6.4, up to the value of £800 (market value as published on the relevant airline’s website at the time of booking) per return flight. One airport meal (which may be provided by Leon, if travelling from Terminal 2,   Plane Food or Fortnum & Mason, if travelling from Terminal 5 or Heathrow rewards points if travelling from Terminal 3 equivalent to £40 for a meal) for the Winner and accompanying partner;

    A food hamper from Fortnum & Mason (only if the Winner is flying from Terminal 5);

    Two Heathrow Express standard class return tickets (for the Winner and accompanying partner) OR a Heathrow Parking ‘Meet & Greet’ service ;

    1 bottle of Macallan whiskey; and

    All necessary UK Covid-19 testing required for the Winner and accompanying partner to travel to the relevant destination (in accordance with UK regulations), provided by Cignpost.
    Families Up to four return flights (for the Winner and up to three family members or friends) (from BA, Virgin Airways or BlueAir) departing from Heathrow to the Participant’s Chosen Destination or an Alternative Destination identified in accordance with clause 6.4 up to the value of £800 (market value as published on the relevant airline’s website at the time of booking) per return flight. One airport meal (which may be provided by Leon, if travelling from Terminal 2,   Plane Food or Fortnum & Mason, if travelling from Terminal 5 or Heathrow rewards points if travelling from Terminal 3 equivalent to £40 for a meal) for each of the Winner and each accompanying family member or friends (max 4 meals in total);

    A food hamper from Fortnum & Mason (only if the Winner is flying from Terminal 5);

    Four Heathrow Express standard class return tickets (for the Winner and up to 3 accompanying family members or friends) OR a Heathrow Parking ‘Meet & Greet’ service ;

    1 bottle of Macallan whiskey; and

    All necessary UK Covid-19 testing required for the Winner and accompanying family members or friends to travel to the relevant destination (in accordance with UK regulations), provided by Cignpost.

    6.2 A Winner must redeem their Prize (which, for the purposes of these Terms and Conditions, shall mean departing on the outward bound leg of the flight which comprises part of the Prize) within 6 months of the relevant Award Date (subject to clause 6.3).  All Heathrow experiences forming part of the Prize must be used at the Airport either on departure or upon return arrival of the Prize flight.
    6.3 Should a Winner be unable to redeem their Prize within six months due to:
    6.3.1 any legislation, restrictions or guidance from the UK Government or from the government of the Chosen Destination country which advises against or prevents a Winner from travelling there; and/or
    6.3.2 the cancellation by the airline Competition Partner of a flight booked as part of the Prize,
    the Winner will then have a further 6-month period in which to redeem the Prize.  In any other circumstances, the Prize will be forfeited (in whole) if not redeemed within 6 months of the relevant Award Date.
    6.4 A suitable alternative flight destination to the Participant’s Chosen Destination (the “Alternative Destination”) will be selected (after consultation with the Winner) by the Promoter at its sole discretion in the event that either:
    6.4.1 a flight or flights to the Chosen Destination is not available within the maximum flight value of £800 (market value as published on the relevant airline’s website at the time of booking); or
    6.4.2 the period in which to redeem the Prize is extended for the reason set out in clause 6.3.1 but, within that 6-month extension, legislation, restrictions or guidance from the UK Government or from the government of the Chosen Destination country continues to advise against or prevent a Winner from travelling there.
    6.5 It is the responsibility of the Winner to ensure that it and, in the case of a Winner in the couples or families Entry Categories, all chosen accompanying passengers are in possession of a UK valid passport, UK biometric resident permit or UK visa and any other documentation required for travel and are otherwise fit and capable to travel to the Chosen Destination or the Alternative Destination.
    6.6 The Prizes are not transferable, not exchangeable and no cash alternative is available. Flight tickets cannot be changed, amended (except in the event of any cancellation of a booked flight by the relevant airline) or transferred to another passenger.
    6.7 Winners will be required to liaise with The Academy PR Agency (on behalf of the Promoter) by emailing comeflyagain@theacademypr.com to book the flight element of their Prize at least 4 weeks in advance of their requested travel date. All Heathrow experiences forming part of the Prizes (including airport meals, parking, testing and retail stock) will be subject to availability.
    6.8 The Prizes must be taken as stated and no compensation will be payable if a Winner is unable to accept the Prizes (or any part thereof) as stated for any reason whatsoever.

    7. Prize restrictions and requirements
    7.1 Any additional costs incurred by a Winner in connection with the Prize, including without limitation any costs of transportation, travel insurance, accommodation, sustenance, or overseas testing which are not included in the Prizes, are the responsibility of the Winner.
    7.2 The Winners and their accompanying passengers will be required to take part in publicity resulting from the Competition including but not limited to that specified in clause 8.3.
    7.3 Winners must inform the Promoter of any assistance or accessibility requirements for the Winner and/or any accompanying passengers when contacting The Academy to book their Prize flight.
    7.4 It is the responsibility of each Winner to adhere (and to ensure that their accompanying passengers adhere) to:
    7.4.1 all applicable health and safety requirements or guidance;
    7.4.2 any relevant legislation, restrictions or guidance issued by UK Government (including those relating to Covid-19); and
    7.4.3 any law, requirements or restrictions of their Chosen Destination or Alternative Destination country (including those relating to Covid-19).

    8. Ownership of entries and intellectual property
    8.1 All Competition entries and any accompanying material submitted to the Promoter will become the property of the Promoter on receipt and will not be returned. Participants warrant that anything submitted to the Competition, including the photograph submitted alongside their Story, is their own intellectual property; that they have full rights to submit it in the Competition; and have obtained any necessary consent(s) to do so (including from any other person appearing in any photograph).
    8.2 By submitting a Competition entry and any accompanying material including a Story, Participants agree to:
    8.2.1 assign to the Promoter all of their intellectual property rights with full title guarantee;
    8.2.2 permit the Promoter to publish this material on their respective social media channels and websites;
    8.2.3 permit the Promoter to share materials with the media for publication; and
    8.2.4 waive all moral rights in and to their Competition entries and otherwise arising in connection with their entries to which you may now or at any time in the future be entitled under the Copyright, Designs and Patents Act 1988 as amended from time to time and under all similar legislation from time to time in force anywhere in the world.
    8.3 Participants agree that the Promoter may, but is not required to, make Competition entries available on its website and any other media, whether now known or invented in the future, and in connection with any publicity of the Competition. Participants agree to grant the Promoter a non-exclusive, worldwide, irrevocable licence, for the full period of any intellectual property rights in the Competition entries and any accompanying materials, to use, display, publish, transmit, copy, edit, alter, store, re-format and sub-licence the Competition entries and any accompanying materials for such purpose.

    9. Personal data
    9.1 Any personal data provided by a Participant will remain confidential to the Promoter and the Competition Partners and will not be disclosed to any third party without the Participant's prior consent, except that the Promoter reserves the right to use the information for the purposes of facilitating the Competition, and making all bookings for the Winners, including but not limited to making available on request or publishing the surname, county of residence and, if applicable, the winning entry of the Winners on its website, as well as providing the Winners’ details to third parties as detailed in the Privacy Notice (defined in clause 9.4 below) for the purposes of administering the Competition including but not limited to the actual providers of the Prizes.
    9.2 All personal data provided by a Participant will be used by the Promoter solely for the purposes of administering the Competition or as otherwise set out/referred to in these Terms and Conditions.
    9.3 The Promoter may choose to document the Winners through photographs and video to be shared across internal channels. The Winners agree that the Promoter and the Competition Partners may use their names and photographs to announce the Winners of the Competition and for any other reasonable and related competition purposes.
    9.4 Further information on how the Promoter will collect and use the Participants’ personal data can be found in the Promoter’s privacy notice in relation to the Competition which can be accessed at https://www.heathrow.com/privacy-notice/come-fly-again-privacy-notice (“Privacy Notice”).
    9.5 The Winners may object to the Promoter’s use of their personal data under clauses 9.1 and 9.3 above or request that the amount of personal data used for the purposes of clauses 9.1 and 9.3 is restricted. Further information on how exercise these rights can be found in the Privacy Notice.
    9.6 Notwithstanding the Winners’ rights set out in clause 9.5, the Promoter may be obliged to disclose the Winners’ personal data to such regulatory authority as appropriate in the event that the awarding of the Prizes in relation to the Competition is challenged.
    10. Liability
    10.1 All Participants acknowledge and accept that the Promoter reserves the right to suspend, modify, cancel or terminate the Competition and/or to revoke any Participant’s entry at any time by giving notice to the particular Participant, without incurring any liability.
    10.2 The Promoter does not accept responsibility for Participant entries that are lost, mislaid, damaged or delayed in transit, regardless of cause, including but not limited to, as a result of an equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.
    10.3 Each Participant will indemnify the Promoter from and against any losses which the Promoter suffers or incurs as a result of any breach, failure, performance or negligence by the Participant under these Terms and Conditions.
    10.4 Subject to clauses 10.5 and 10.6, the Promoter shall have no liability to any of the Participants under these Terms and Conditions.
    10.5 Insofar as is permitted by law, the Promoter, its agents, employees or distributors will not in any circumstances be responsible or liable to compensate any Winner and/or any passenger(s) accompanying the Winner or accept any liability for any loss or damage that may be lawfully excluded which occurs as a result of taking up the Prize, except where it is caused by the negligence of the Promoter, its agents, employees or distributors. The Winner’s statutory rights are not affected.
    10.6 Nothing in these Terms and Conditions shall exclude, limit or restrict the liability of either party:
    10.6.1 for death or personal injury arising from negligence;
    10.6.2 in respect of any fraud or fraudulent misrepresentation; or
    10.6.3 to the extent such limitation or exclusion is not permitted by law.

    11. General
    11.1 The Participant is deemed to have accepted and agrees to be bound by these Terms and Conditions upon entry in the Competition. The Promoter reserves the right to amend these Terms and Conditions at any time and will make the amended Terms and Conditions available to Participants by publication on its website.
    11.2 The Promoter reserves the right to refuse participation by, or refuse to award the Prize to, anyone in breach of these Terms and Conditions and its decision shall be absolute and final.
    11.3 If at any time any part of these Terms and Conditions is held to be or becomes void or otherwise unenforceable for any reason under any applicable law, the same shall be deemed omitted from these Terms and Conditions and the validity and enforceability of the remaining provisions of these Terms and Conditions shall not in any way be affected or impaired as a result of that omission.
    11.4 These Terms and Conditions shall be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English Courts.