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Due to planned industrial action, public transport to and from Heathrow will be disrupted from 1 October - 9 October. Please plan your journey in advance and ensure you leave enough time to get to the airport as roads may be busier than normal.

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  • Last updated: March 2022

    This privacy notice tells you what to expect when Heathrow Airport Ltd (Heathrow) and its Group companies collect personal information about you when you use the Heathrow photo and video asset Library. Heathrow is committed to protecting your personal information when you use Heathrow’s photo and video asset library.

    Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning personal data protection, including the UK General Data Protection Regulation (UK GDPR).

    What information will we collect about you?

    When you use Heathrow Wi-Fi, we will collect the following information about you:

    • Name
    • Email address
    • Organisation status
    • Organisation category
    • Country
    •  Language 

    Heathrow collects information about how you use the photo and video asset library via the website and the device(s) you use to access the platform. This includes collecting unique online identifiers such as IP addresses, which are numbers that uniquely identify a specific computer or another network device on the internet. For more information, see our section on ‘cookies’ below.

    How will Heathrow use the information it collects about me?

    Heathrow will use your personal data for several purposes, including the following:

    Heathrow collects information on your usage of the photo and video asset platform to see who is using the site and how the content is being used.  

    The lawful justification for collecting and using your personal data is that it is necessary for the performance of the Heathrow photo and video asset library which you contractually enter into. Heathrow has a legitimate interest to ensure that the content is being used correctly. To provide the photo and video asset library service, and assets.

    Failure to provide mandatory data fields denoted by a ‘*’ will mean that we will not be able to complete your registration and access or use the platform.

    Your information will be stored and managed by the following recipients in order to deliver the photo and video asset library service:

    • Capture Ltd
    • Heathrow

    We will keep your information within Heathrow and Capture Ltd and our trusted third parties except where disclosure is required by law, for example to government bodies and law enforcement agencies.

    Your information is processed only in the UK and is not moved or transferred overseas.

    How long will Heathrow keep my information?

    Your information will be retained for a period of 36 months from the date of your last login after which point it will be deleted.

    Your information will be retained in a secure environment and access to it will be restricted according to the 'need to know' principle.

    We will not transfer or disclose your personal information, other than: as identified in this Privacy Notice, to our trusted third party suppliers, to the police, tribunals, courts, regulators, or other authorities to assist them with their investigations or requests or for us to report security incidents or suspected or actual unlawful acts and/or as may be otherwise required by law.

    What rights do I have over my personal data?

    Under UK General Data Protection Regulation, you have the right to:

    • Access your personal data by making a subject access request
    • Rectification, erasure or restriction of your information where this is justified
    • Object to the processing of your information where this is justified
    • Data portability

    To exercise your rights, please contact the Heathrow Data Protection Officer using the following contact details:

    Data Protection Officer
    Heathrow Airport Limited
    The Compass Centre Nelson Road
    Hounslow Middlesex
    TW6 2GW

    Email: privacy@heathrow.com

    A new era has begun for the UK and EU now that the Brexit transition period is over. From time to time, we may process personal data from EU residents. Whenever applicable, we have appointed an EU Representative to ensure that we continuously process your personal data in compliance with applicable laws and without undermining your statutory rights.

    You can contact our EU Representative at HeathrowEURepresentative@eversheds-sutherland.com and write EU Representative as subject matter. You may also contact our EU Representative per post mail at:

    Eversheds Sutherland Netherlands B.V.
    Attn. EU Representative Heathrow Airport
    Fascinatio Boulevard 212
    Floor 2A
    3065 WB Rotterdam

    What if I find your response unsatisfactory?

    Should you find our response unsatisfactory, you have the right to lodge a complaint with the supervisory authority – the Independent Commissioner’s Office (ICO). You can find more information on the ICO website at https://ico.org.uk/concerns/ regarding the complaints process.

    Privacy & Cookies

    Cookies are small text files that are stored on your computer when you visit certain web pages. At Heathrow, we use cookies to understand how our sites are used which helps us to improve your overall online experience. Some of the cookies we use are necessary for some of our sites to work whilst other cookies are used to provide tailored advertising by trusted third parties. To find out more about cookies, visit www.aboutcookies.org.

    The different types of cookies we use

    Heathrow uses the following categories of cookies on our websites:

    Strictly necessary – These cookies are essential for certain features of our websites to work for example when you make payments for car parking. These cookies do not record identifiable personal information and we do not need your consent to place these cookies on your device. Without these cookies, some services you have asked for cannot be provided.

    Performance - These cookies are used to collect anonymous information about how you use our websites. This information is used to help us improve our websites and understand how effective our adverts are. In some cases, we use trusted third parties to collect this information for us which may include recording your use of our websites but they only use the information for the purposes explained. By using our websites, you agree that we can place these types of cookies on your device. 

    Functionality - These cookies are used to provide services or remember settings to enhance your visit for example text size or other preferences. The information these cookies collect is anonymous and does not enable us to track your browsing activity on other websites. By using our websites, you agree that we can place these types of cookies on your device.

    Targeting and Advertising – These cookies are used by trusted third parties to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. Information contained in these cookies is anonymous and doesn't contain your personal information. To find out more about cookies used for targeting and advertising follow www.youronlinechoices.com and www.networkadvertising.org or contact us at website_feedback@baa.com for further information about the trusted third parties we use.

    Managing cookies

    If you'd prefer to restrict, block or delete cookies from Heathrow and our third party advertisers, or any other website, you can use your browser to do this. Each browser is different, so check your particular browser's 'Help' menu to learn how to change your cookie preferences. If you choose to disable all cookies we cannot guarantee the performance of our websites and some features may not work as expected.

    Changes to this privacy notice

    We will keep this privacy notice under regular review and we will place any updates here. At the start of this privacy notice, we will tell you when it was last updated.