PRM Service Quality Performance

Read our PRM Service Quality reports from the past few years.

Service Quality Performance

PRM* Service Quality reports

Summer 2019

PRM Service Quality report (163KB PDF)
Download PDF
Winter 2018

PRM Service Quality report (477KB PDF)
Download PDF
Summer 2018

PRM Service Quality report (334KB PDF)
Download PDF
Winter 2017

PRM Service Quality report (607KB PDF)
Download PDF
Summer 2017

PRM Service Quality report (321 MB PDF)
Download PDF
Winter 2016

PRM Service Quality report (172KB PDF)
Download PDF
Summer 2016

PRM Service Quality report (200KB PDF)
Download PDF
Winter 2015

PRM Service Quality report (174KB PDF)
Download PDF

Airline contacts
Find out more
Special assistance FAQs
Find out more
Special assistance performance
Find out more

Assistance improvement plan
Find out more
Heathrow assistance survey
Find out more

^{*Passengers with restricted mobility}