Rail disruption - 30 September & 1, 4, 6 October 2023

Due to planned engineering works and industrial action, there will be disruption to rail and London Underground services between Heathrow and Central London between Saturday 30 September and Friday 6 October 2023.

 

Over this period, there will be disruption to Heathrow Express and Piccadilly line services. The Elizabeth line will be operating as normal, and inter-terminal transfer services between all terminals will also be completed by these services.

 

Passengers should plan their journeys before travelling, and allow for additional time where necessary as services will be busier than normal.

Find out more
ULEZ expansion - 29 August 2023

London's Ultra Low Emission Zone, or ULEZ, is expanding to encompass all of Greater London, including Heathrow Airport, from the 29 August 2023.

 

The initiative, implemented by Transport for London (TfL), is aimed at reducing air pollution in London, therefore all vehicles entering the airport must meet certain emissions standards in order to avoid paying a daily charge.

 

The daily charge for non-compliant vehicles is £12.50 for most vehicles, including cars, vans, and motorcycles.

 

The charge will be in addition to any other fees or charges associated with entering the airport. The charge only applies when a vehicle is driven within the ULEZ zone, and does not apply to stationary vehicles including when cars are parked at Heathrow.

 

Please note, if you have booked Meet & Greet or Valet Parking with a non-compliant vehicle, and have selected a different exit terminal to your entry terminal, you will be liable for payment of a ULEZ charge to transfer your vehicle to another terminal.

Check your vehicle

Saved Flights

Your Saved Flights

No Saved Flights

PRM Service Quality Performance

Read our PRM Service Quality reports from the past few years.

""

PRM* Service Quality reports

  • Summer 2022
    Summer 2022

    PRM Service Quality report (141KB PDF)

    Download PDF
  • Winter 2021
    Winter 2021

    PRM Service Quality report (310KB PDF)

    Download PDF
  • Summer 2021
    Summer 2021

    PRM Service Quality report (137KB PDF)

    Download PDF
  • Winter 2020
    Winter 2020

    PRM Service Quality Report (133KB PDF)

    Download PDF
  • Summer 2020
    Summer 2020

    PRM Service Quality Report (227KB PDF)

    Download PDF
  • Winter 2019
    Winter 2019

    PRM Service Quality Report (202KB PDF)

    Download PDF
  • Summer 2019
    Summer 2019

    PRM Service Quality report (163KB PDF)

    Download PDF
  • Winter 2018
    Winter 2018

    PRM Service Quality report (477KB PDF)

    Download PDF
  • Summer 2018
    Summer 2018

    PRM Service Quality report (334KB PDF)

    Download PDF
  • Winter 2017
    Winter 2017

    PRM Service Quality report (607KB PDF)

    Download PDF
  • Summer 2017
    Summer 2017

    PRM Service Quality report (321 MB PDF)

    Download PDF
  • Winter 2016
    Winter 2016

    PRM Service Quality report (172KB PDF)

    Download PDF
  • Summer 2016
    Summer 2016

    PRM Service Quality report (200KB PDF)

    Download PDF
  • Winter 2015
    Winter 2015

    PRM Service Quality report (174KB PDF)

    Download PDF

*Passengers with restricted mobility