Before leaving home
Please inform your airline, tour operator or travel agent of your particular need at the time of booking, or at least 48 hours before your travel. Try to give as much notice as possible so we can make the arrangements. If you forget, we will still make every effort to help you in a timely manner.
Register your assistance animal
In order to receive assistance at Heathrow, you must inform your airline that you are travelling with an assistance dog at least 48 hours in advance.
Keep any necessary medication in your hand luggage so you have it with you throughout your journey. Bring large enough supplies to last you for the duration of your trip. It is a good idea to have a copy of your prescription with you in case you need a repeat prescription whilst you are away.
If you are carrying syringes or injection pens for treating diabetes or anaphylactic shock, you should also carry your medical certification in your hand luggage.
Travelling with your own equipment
We can provide mobility devices to assist you at the airport, along with assistance from our staff, but you are welcome to use your own mobility equipment. You will be able to remain in your own mobility equipment until you board the aircraft. Before leaving home, your airline (heathrow.com/airlines) will advise you whether your device can be used in the aircraft cabin or must be stored in the hold.
Electrically powered equipment can be used but please consult your airline (heathrow.com/airlines) about any size or weight restrictions they may stipulate. They will need to know the make and model, dimensions and weight of your wheelchair, as well as the type of batteries your device utilises (e.g. dry or wet cell). Your airline can also advise on how to prepare the device for loading on to the aircraft.
You can look at our walking distances to decide whether you require assistance at the airport.
You can make luggage easily identifiable by attaching a bright tag, ribbon, or luggage strap. This means anyone assisting you will be able to spot it from your description. You can also do the same for you wheelchair if it is being carried in the hold.
A secure cover may be useful to prevent losing any parts that may become detached during transit. Please also remove any detachable parts that could get lost in transit, and put them in a bag for stowing on board the aircraft.
- Airline contacts
- Special assistance FAQs
- Assistance dogs
- Special Assistance Improvement Plan
- Heathrow Access Advisory Group - Action Summary October 2017
- Heathrow Access Advisory Group - Terms of Reference
- Heathrow Access Advisory Group - September Minutes
- Special Assistance performance
- Your feedback