1. PROMOTION DETAILS
1.1. The Double Points Case Promotion (the “Promotion”) offers eligible Heathrow Rewards members the opportunity to earn double Points on qualifying transactions made during the Promotion Period.
1.2. Promotion Period: 09:00 BST on 3 September 2026 until 16:00 BST on 30 October 2026. Any purchases made on or after 16:00 BST on 30 October 2026 will not be eligible for Double Points under this Promotion.
2. PROMOTER DETAILS
2.1. The Promoter is HEATHROW AIRPORT LIMITED (company number 01991017) of The Compass Centre, Nelson Road, Hounslow, Middlesex, TW6 2GW, United Kingdom (“Promoter” or “Heathrow”).
3. DEFINITIONS
3.1. In these Terms and Conditions, unless the context otherwise requires:
“Heathrow Rewards” means the Promoter’s customer loyalty programme, with the following terms and conditions: https://www.heathrow.com/terms-and-conditions/myheathrow ;
“Heathrow Rewards Points” or “Points” means points awarded under Heathrow Rewards in accordance with the Heathrow Rewards terms and conditions;
“Qualifying Transaction” means a single transaction(s) of £400 or more is made at the Case locations in Heathrow Terminals 3, 4 and 5, or via Heathrow Reserve & Collect to get double Heathrow Rewards points, up to a total of 5,000 points.
“Double Heathrow Rewards Points” or “Double Points” means the Heathrow Rewards points awarded pursuant to this Promotion, as further described in clause 5.
4. ELIGIBILITY ON HOW TO QUALIFY
4.1. All new and existing My Heathrow account holders/Heathrow Rewards members are eligible to participate in this Promotion.
4.2. Eligibility is determined automatically when you make a Qualifying Transaction(s) during the Promotion Period.
4.3. To qualify for this Promotion, you must:
4.3.1. be a registered Heathrow Rewards member via My Heathrow during the Promotion Period;
4.3.2. make a Qualifying Transaction;
4.3.3. present your Heathrow Rewards digital or physical card at the point of purchase.
5. DOUBLE POINTS
5.1. You will earn a total of 2 Points per £1 spent on a Qualifying Transaction that are made up of 1 Bonus points and 1 Basic point. Bonus points cannot be converted to airline miles and cannot be merged or transferred to any other My Heathrow account. Subject to a maximum of 5,000 points, after which you will earn the normal rate of 1 Basic point.
5.2. Double Points awarded under this Promotion are subject to the Heathrow Rewards terms and conditions (as amended from time to time), including the Promoter’s standard expiry rules, which can be found here: My Heathrow | Heathrow.
5.3. Heathrow Rewards Points have no cash value and cannot be exchanged for cash.
5.4. This Promotion may be combined with other applicable Heathrow Rewards benefits unless explicitly excluded.
5.5. For any questions or concerns about the award of Double Points, please contact Customer Service at this link: Help.
6. RESTRICTIONS AND REQUIREMENTS
6.1. You may make multiple Qualifying Transactions during the Promotion Period. Double Points will apply to each Qualifying Transaction made during the Promotion Period.
6.2. Qualifying Transactions returns or refunds will not be eligible for Double Points.
6.3. The Promoter reserves the right to investigate and exclude any transactions suspected of fraudulent activity.
7. FORCE MAJEURE
7.1. The Promoter shall not be liable for any failure to provide this Promotion due to circumstances beyond its reasonable control, including but not limited to severe weather, airport operational disruptions, government restrictions, system failures, or other unforeseeable events.
8. PERSONAL DATA
8.1. Participation in this promotion involves the processing of your Heathrow Rewards membership data, booking information, and car park entry records to determine eligibility and award Points. Further information on how the Promoter will collect and use your personal data can be found in the Promoter’s privacy notice which can be accessed at Commercial Services privacy notice | Heathrow.
9. INDEMNITIES AND LIABILITIES
9.1. You acknowledge and accept that the Promoter reserves the right to suspend, modify, cancel, or terminate the Promotion and/or revoke your booking at any time by giving notice to you without incurring any liability.
9.2. The Promoter does not accept responsibility for any loss, damage, or delay you suffer as a result of participating in this Promotion.
9.3. Subject to clauses 10.4 and 10.5, the Promoter shall have no liability to you under these Terms and Conditions.
9.4. Insofar as permitted by law, the Promoter, its agents, employees or distributors will not in any circumstances be responsible or liable to compensate you or accept any liability for any loss or damage that may be lawfully excluded which occurs as a result of participating in this Promotion, except where it is caused by the negligence of the Promoter, its agents, employees or distributors. Your statutory rights will not be affected.
9.5. Nothing in these Terms and Conditions shall exclude, limit or restrict the ability of either party:
9.5.1. for death or personal injury arising from negligence;
9.5.2. in respect of any fraud or fraudulent misrepresentation; or
9.5.3. to the extent that such limitation or exclusion is not permitted by law.
10. GENERAL
10.1. You are deemed to have accepted and agreed to be bound by these Terms and Conditions. The Promoter reserves the right to amend these Terms and Conditions at any time and will make the amended Terms and Conditions available to you.
10.2. The Promoter reserves the right to refuse participation, or refuse the award of Points, to any person in breach of these Terms and Conditions and its decision shall be absolute and final.
10.3. The Promoter reserves the right to modify, suspend or terminate this Promotion with reasonable notice. Qualifying Bookings made before will be honoured.
10.4. If at any time any part of these Terms and Conditions is held to be or becomes void or otherwise unenforceable for any reason under applicable law, the same shall be deemed omitted from these Terms and Conditions and the validity and enforceability of the remaining provisions shall not in any way be affected or impaired as a result of that omission.
10.5. Heathrow reserves the right to correct any errors in eligibility determination, booking processing or Points allocation.
10.6. This Promotion is personal to you and cannot be transferred, assigned or shared with any other party.
10.7. For any queries or concerns related to this Promotion, including the eligibility criteria and the award of Points, contact the Promoter at Contact Us | Heathrow.
10.8. These Terms and Conditions, together with the Heathrow Rewards Terms and Conditions, constitute the entire agreement for this Promotion.
10.9. These Terms and Conditions do not affect your statutory consumer rights under applicable consumer protection legislation.
10.10. These Terms and Conditions shall be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English courts.
