A new era of luxury travel.
Luxury travel has a new look at Heathrow. The airport’s VIP service has been reimagined as The Windsor by Heathrow, offering guests a private and personal way to start their journey.
The transformation is part of a three-year refurbishment plan. It brings together stylish new spaces, personal service and the privacy The Windsor has long been known for.
Heathrow’s VIP service has a history stretching back to the 1960s, when it was used by royalty and diplomats. The service later opened to other travellers and has continued to evolve ever since.
Now, The Windsor by Heathrow begins its next chapter, following a £3 million rebrand and refurbishment.
The first phase has brought a new look to its private lounges and entrance atrium. Art also plays a big part in the experience, with works by Banksy and Andy Warhol among those on display. Some pieces are even available to buy.
British photographer Rankin has captured the transformation in a series of images, showcasing the new spaces and their distinctive design.
The Windsor is designed for guests who want more privacy, comfort and personal service when they travel.
Rather than making their way through the main terminal, guests can relax in a private lounge while The Windsor team takes care of the details. From luggage and airport formalities to the journey to the aircraft, the experience is designed to make travelling through Heathrow feel easy from start to finish.
Travel to and from your aircraft in an all-electric BMW, with The Windsor’s private chauffeur service.
Enjoy private security and passport control, with a dedicated Border Force officer to help make your journey quick and easy.
Choose from an exclusive menu by Michelin-starred chef Jason Atherton, including a signature dessert created for The Windsor.
Make the most of Heathrow’s shops with help from a dedicated personal shopper, who can find and bring together your chosen items.
Relax in one of eight private lounges, designed by Oliver Burns Studio with bespoke furnishings and British craftsmanship throughout.
Discover a changing collection of art curated by Tanya Baxter Contemporary, with works from artists including David Hockney and Tracey Emin.
It’s the little details that set The Windsor apart. Redesigned by Oliver Burns Studio, each lounge brings together modern British style, handcrafted furniture and plush Axminster carpets, with pieces from British design names including Tom Dixon.
We are thrilled to have collaborated on The Windsor by Heathrow, creating an atmosphere that blends the best of British luxury with contemporary design. The space is a statement of what it means to travel well, with every detail carefully considered to offer the ultimate comfort and elegance.
The Windsor is also working with British fragrance brand AUGUST&PIERS to create its own bespoke scent. In each lounge, guests will find toiletries from British self-care brand Commune, chosen with a focus on thoughtful design and sustainability.
Art is a key part of The Windsor experience. Its changing collection includes works by some of the world’s best-known artists, including Banksy, Andy Warhol and Francis Bacon.
If something catches your eye, you can buy selected pieces by scanning the QR code alongside the artwork.
It has been a pleasure to contribute to the artistic vision of The Windsor by Heathrow. The carefully selected art pieces channel the essence of British creativity and elegance. We hope that these works, from icons like Hockney and Warhol, elevate the overall experience for every guest who walks through the doors.
Michelin-starred chef Jason Atherton has created an exclusive menu for The Windsor, bringing his take on modern British dining to Heathrow.
A highlight is his signature dessert, created especially for The Windsor. It combines English butter shortbread with praline cream, Earl Grey tea ice cream, custard sauce and charred mandarin.
I am delighted to bring my culinary philosophy to The Windsor by Heathrow. Every dish is crafted to reflect the sophistication and quality of British luxury, ensuring guests’ dining experience is nothing short of exceptional.
From Doha and Dubai to Los Angeles and New York, The Windsor welcomes guests travelling to destinations around the world.
Airline partners include:
But you don’t need to fly with a partner airline to use The Windsor. The service is available to passengers flying First or Business Class with any airline, from any Heathrow terminal.
Open 16 hours a day, The Windsor takes care of the details to make your journey through Heathrow as easy as possible. Private security, dedicated passport control and luggage handling are all part of the experience.
Celebrating something special? The team can arrange cakes, Champagne and other personal touches for the occasion. Four-legged guests are welcome too, with The Windsor offering a dog-friendly experience.
The Windsor marks a new chapter in Heathrow’s long history of VIP travel. And with plans to double the number of VIP journeys over the next three years, there’s more to come.
For guests looking for greater privacy, personal service and a more relaxed way to travel, The Windsor offers a very different way to experience Heathrow.
