Arrival times and other important information

As always, we’re looking forward to welcoming you to the airport and we’re working hard to make sure your trip runs as smoothly as possible. To help with this process, please be aware of the following:
 

Consider your arrival times

Allow three hours to check-in before your flight and make sure all your travel documents are up-to-date. Please do not turn up significantly early for your flight though, as this can cause unnecessary congestion in the airport and you may not be able to check in your bags.

 

Remove liquids from hand luggage 

Remember, you can only take liquids on the plane that are in individual containers with a maximum capacity of 100ml. This includes creams, gels, pastes, aerosols and make-up. 

Remove each item from hand luggage and place them all in a single transparent, re-sealable plastic bag of not more than one litre capacity. Each bag must be able to close properly with all the items inside. These bags are available free-of-charge before security. Passengers are strictly limited to one bag of liquids per person.

 

Airline and route moves

Some airlines have moved terminals this summer.  You should always keep in touch with your airline to confirm which terminal your flight departs from before travelling to the airport. 

 

Terminal Drop-Off Charge

A £5 charge applies to vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions apply. Free drop-off is available at our Long Stay car parks.

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    World Duty Free

    World duty free logo

    World Duty Free aims to offer the ultimate airport shopping experience. As the UK's leading travel retailer it features over 17,000 products across its airport stores and aims to bring you the very latest products at great value prices.

    World Duty Free's unparalleled premium selection of products ranges from cosmetics to confectionery, fragrances to fashion accessories, spirits to souvenirs, skincare to sunglasses, fine foods to fine wines, and champagne to cigars and tobacco.

    Whether you're heading away on holiday or jetting off for business, World Duty Free is the place to buy any of thousands of items at great savings against UK High Street prices.

    World Duty Free aims to offer the ultimate airport shopping experience. As the UK's leading travel retailer it features over 17,000 products across its airport stores and aims to bring you the very latest products at great value prices.

    World Duty Free's unparalleled premium selection of products ranges from cosmetics to confectionery, fragrances to fashion accessories, spirits to souvenirs, skincare to sunglasses, fine foods to fine wines, and champagne to cigars and tobacco.

    Whether you're heading away on holiday or jetting off for business, World Duty Free is the place to buy any of thousands of items at great savings against UK High Street prices.

    10% off World Duty Free

    Available online at Heathrow Boutique. Ts&Cs apply.

    13 Stores across 4 Terminals

    T2
    T3
    T4
    T5

    After Security

    Departure Lounge • Level 5
    View on Map

    05:00 - 22:00

    After Security

    Gate B35 • Level 1
    View on Map

    07:00 - 20:00

    Baggage Reclaim Hall

    Level 1
    View on Map

    06:00 - 22:00

    After Security

    Departures • Level 1
    View on Map

    Baggage Reclaim Hall

    Ground
    View on Map

    05:00 - 22:00

    After Security

    Gate 1A • Level 2
    View on Map

    05:00 - 22:00

    After Security

    Gates 7 and 8 • Level 2
    View on Map

    05:00 - 22:00

    After Security

    Gate 10A • Level 2
    View on Map

    05:00 - 22:00

    Baggage Reclaim Hall

    Baggage Reclaim Hall • Ground floor
    View on Map

    05:00 - 22:00

    After Security

    Departure Lounge • Level 2
    View on Map

    05:00 - 22:00

    Baggage Reclaim Hall

    Baggage reclaim • Ground
    View on Map

    05:00- 22:00

    After Security

    Gate B36 • Level 2
    View on Map

    09:00 - 17:00

    After Security

    Gate C54 • Level 2
    View on Map

    05:00 - 22:00

    Good to know

    Essential info for smart Heathrow shoppers.

    Boutique

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    Experience effortless shopping at Heathrow with a selection of tailored services

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