Terminal Drop-Off Charge

A £5 charge now applies to vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions will apply. Free drop-off will be available at the Long Stay car parks.

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Coronavirus update

Face coverings are mandatory at the airport and we encourage everyone to wear one at all times, unless they’re exempt. Passengers can purchase face coverings at several retailers at the airport including Boots and WHSmith. 


The safety of both passengers and colleagues has always been Heathrow’s number one priority. The airport has several COVID-secure measures in place to make sure everyone has a safe journey including: 


- Enhance cleaning regimes including Hygiene Technicians, UV robots and other anti-viral technologies to ensure continuous disinfection across terminals

- Dedicated COVID marshals to enforce social distancing

- 600 hand sanitiser stations 


Due to the emergence of a new Coronavirus variant, the UK Government have advised that fully vaccinated passengers arriving into England must:


Take a PCR test no later than 2 days after their arrival.

- Self isolate until they receive their result.

- If a passenger tests positive, they must isolate for 10 days.

- If a passenger tests negative, they can leave self isolation.


Passengers arriving from a country on the red list must book a managed quarantine hotel.


Passengers who are not fully vaccinated must continue to follow separate guidance.


As countries may change their entry requirements, we advise customers to check the UK Government website for up to date information.

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  • 30 Minute Reserve & Collect

    Heathrow Airport's Reserve & Collect Service now allows you to browse and reserve products on your way to the airport. Once you've found what you want, reserve online and your order will be ready for you to collect from our dedicated Collection Point in Terminal 5 after just 30 minutes.
    What's new

    1. Exclusive airport prices

      Prices you won't find on the high street exclusive to Heathrow.

    2. Speedy collection time

      Products are available after just 30 minutes, giving you some extra time to browse the shops or grab a bite to eat.

    3. Convenient location

      You'll find the Reserve & Collect collection point in the departure lounge of Terminal 5.



    Featured products from Aspinal of London