Terminal Drop-Off Charge

From 1 November 2021, a £5 charge will apply for vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions will apply. Free drop-off will be available at the Long Stay car parks.

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Changes to entering the UK using EU ID cards

From 1 October 2021, most EU, EEA and Swiss nationals will need to use a valid passport to travel to the UK. ID cards will no longer be accepted as a valid travel document to enter the UK, though some exemptions will apply. 

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    Caffè Nero

    Caffe Nero logo

    Ever since we opened our first coffee house in 1997, Caffè Nero has been dedicated to two things: creating the very finest handcrafted Italian coffee and providing a warm and relaxing atmosphere in which to enjoy it.

    As every second counts when you're flying, you need good food - fast! This is why Caffè Nero at Heathrow offers a 15 minute menu.

    For your safety all our restaurants adhere to all government guidelines on social distancing and levels of hygiene.

    Kosher, Gluten-free, Wheat-free, Vegetarian, Vegan, Halal, Dairy-free

    Ever since we opened our first coffee house in 1997, Caffè Nero has been dedicated to two things: creating the very finest handcrafted Italian coffee and providing a warm and relaxing atmosphere in which to enjoy it.

    As every second counts when you're flying, you need good food - fast! This is why Caffè Nero at Heathrow offers a 15 minute menu.

    For your safety all our restaurants adhere to all government guidelines on social distancing and levels of hygiene.

    10 Stores across 3 Terminals

    T2
    T3
    T5

    After Security

    Gate B36 • Level 2
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    06:30 - 22:00

    Arrivals

    Arrivals • Level 1
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    05:30 - 21:00

    Arrivals

    Arrivals • Level 1
    View on Map

    06:00 - 16:00

    After Security

    Departures • Level 1
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    06:00 - 22:00

    After Security

    Gate 5 • Level 1
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    07:00 - 18:00

    Arrivals

    Arrivals • Level 0
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    05:00- 22:30

    After Security

    Gate 28 • Level 1
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    06:30 - 16:00

    Before Security

    Check-in • Level 3
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    04:30 – 21:00

    Arrivals

    Arrivals • Level 0
    View on Map

    06:00 - 19:00

    Arrivals

    Arrivals • Level 0
    View on Map

    06:30 - 20:00

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