Terminal Drop-Off Charge

A £5 charge now applies to vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions will apply. Free drop-off will be available at the Long Stay car parks.

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Face coverings remain mandatory at Heathrow

Face coverings are mandatory at the airport and we encourage everyone to wear one at all times, unless they’re exempt. Passengers can purchase face coverings at several retailers at the airport including Boots and WHSmith. 

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    Caffè Nero

    Caffe Nero logo

    Ever since we opened our first coffee house in 1997, Caffè Nero has been dedicated to two things: creating the very finest handcrafted Italian coffee and providing a warm and relaxing atmosphere in which to enjoy it.

    As every second counts when you're flying, you need good food - fast! This is why Caffè Nero at Heathrow offers a 15 minute menu.

    For your safety all our restaurants adhere to all government guidelines on social distancing and levels of hygiene.

    Heathrow Rewards 15 minute menus In flight picnics
    Kosher, Gluten-free, Wheat-free, Vegetarian, Vegan, Halal, Dairy-free
    View Caffè Nero menu

    Ever since we opened our first coffee house in 1997, Caffè Nero has been dedicated to two things: creating the very finest handcrafted Italian coffee and providing a warm and relaxing atmosphere in which to enjoy it.

    As every second counts when you're flying, you need good food - fast! This is why Caffè Nero at Heathrow offers a 15 minute menu.

    For your safety all our restaurants adhere to all government guidelines on social distancing and levels of hygiene.

    10 Stores across 3 Terminals

    T2
    T3
    T5
    After Security

    Gate B36 • Level 2
    View on Map

    06:30 - 22:00

    Arrivals

    Arrivals • Level 1
    View on Map

    05:30 - 21:00

    +44 (0)20 8897 6160

    Arrivals

    Arrivals • Level 1
    View on Map

    06:00 - 19:30

    After Security

    Departures • Level 1
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    Open 24 hours

    +44 (0)20 8759 3000

    After Security

    Gate 5 • Level 1
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    07:00 - 18:00

    Arrivals

    Arrivals • Level 0
    View on Map

    Open 24 hours

    +44 (0)20 8897 6160

    After Security

    Gate 28 • Level 1
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    06:30 - 16:00

    +44 (0)20 8897 6160

    Before Security

    Check-in • Level 3
    View on Map

    04:30 – 21:00

    +44 (0)20 8759 9424

    Arrivals

    Arrivals • Level 0
    View on Map

    06:00 - 19:00

    +44 (0)20 8897 6160

    Arrivals

    Arrivals • Level 0
    View on Map

    06:30 - 20:00

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