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  • Welcome back

    Understandably, you may be anxious or worried about coming to our airport and being around other people. Please be reassured, we have introduced extra measures to help protect you and our colleagues, to give everyone peace of mind. So let us show you what we have in place and what might be different from the last time you came to Heathrow.

    We are stopping at nothing to keep the airport spotless and our team of cleaners is working around the clock to sanitise our common areas and toilets. We are using fogging techniques on seats and trollies and we have modified the air conditioning to eradicate polluted air. There are over 600 hand sanitiser dispensers across Heathrow which we fill regularly and we have marked on the maps for you.

    Face Coverings

    Face coverings are now mandatory for all colleagues and passengers aged 11 or older. Please come prepared with your own face covering but we will have some available if needed. There may be times when we ask you to lower your face covering for security checks and our colleagues will guide you.

    Social Distancing

    The latest advice in the UK is to keep a safe distance we have signs and floor stickers to help you keep your distance. We recommend the length of a baggage trolley to help with maintaining a good distance.

    Touchless and contactless experience

    If you are still nervous about touching surfaces, you can top up your reusable bottles at touchless water refill stations. All our shops and restaurants accept contactless payment.

    At check-in and ticket desks, as well as counters in shops and restaurants, there are screens so that your contact is kept to a minimum. Don’t forget you can carry out most transactions on your phone or you can download the Heathrow app where you can check your flight or even pre-order food online (from 1 July).

    Quarantine / Self Isolation

    If you are flying in or returning to the UK, don’t forget you will need to self-isolate for 14 days. You can pre-register with Border Force here

    Enchanced measures for parking services

    As increased touchpoints are involved with some parking services, we are taking enhanced precuations for your safety. Customer vehicles will be sanitised after the car has been parked at the designated parking area. The mist spray contains active biocides, specifically designed for the cleansing and disinfecting of hard and soft surfaces. This is a mist spray designed to sanitise and disinfect difficult to reach and intricate areas with full surface coverage.

    More innovation on its way

    From May to September 2020 we trialled body temperature screening using thermal cameras in Terminal 2 and 5 departures and Terminal 2 arrivals. We gained many useful insights into the operational use of this technology and have shared the trial results with the Government to inform future decisions.
    We are now focused on investigating COVID-19 testing solutions, following a successful colleague trial in August, in order to further re-open air travel safely.