Travel can sometimes be stressful, which is why we want to make your experience as easy and enjoyable as possible. To do this, we’d like to ask you some questions. Your answers will help us provide you with tailored guidance based on your needs.
We want to help you navigate Heathrow with confidence. It’s also important to us that you’re able to fully enjoy the airport experience and make the most of all the available services.
Please note that this guide only covers your time at Heathrow. It doesn't include information for your onward journey after getting off the plane at your destination.
Information to help you prepare for your journey
Step-by-step guidance on travelling through the airport
Tips for making the most of the services on offer.
We’d like to ask you some questions. Your answers will help us provide you with the support you need, when you need it.
There are 4 steps to creating your guide:
Tell us where you’re going and when; but you don’t need all the details now
Share any specific requirements
Let us know about the potential obstacles you might face
Review your answers to create your travel guide
This guide is designed to assist you in navigating the airport, but it:
To ensure we provide you with the most appropriate support, we recommend pre-booking assistance. To do this, simply inform your airline of your needs when booking or at least 48 hours before travelling.
A member of our team will then meet you when you arrive and can support you at every stage of your journey through the airport. Contact your airline
This guide is just for you and anyone you choose to share it with. We’re committed to protecting your privacy, which means we’ll only use the information you provide to create your personalised travel guide. Your responses will not be shared, sold, or used for any other purpose.
Find out more about our Privacy notice.
