It's a digital guide to support you during your time at Heathrow. It helps you find where to go for parking, luggage, flight information and other assistance you may need.
You’ll find information to help you prepare for your journey
Get step-by-step guidance on travelling through the airport
Discover handy tips on how you can make the most of the services we offer
There are 4 steps to creating your guide:
Tell us where you’re going and when; you don’t need all the details now
Share any specific requirements you have
Review your answers then create your guide
Review your answers to create your travel guide
To make sure we give you the most appropriate support, we recommend pre-booking assistance. To do this, inform your airline of your needs when booking or at least 48 hours before you travel.
A member of our team will then meet you when you arrive and can support you at every stage of your journey through the airport. Contact your airline.
This guide is just for you and anyone you choose to share it with. We’re committed to protecting your privacy, which means we’ll only use the information you provide to create your personalised travel guide. Your responses will not be shared, sold or used for any other purpose.
Find out more about our privacy notice.
