Terminal Drop-Off Charge

From 1 November 2021, a £5 charge will apply for vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions will apply. Free drop-off will be available at the Long Stay car parks.

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Changes to entering the UK using EU ID cards

From 1 October 2021, most EU, EEA and Swiss nationals will need to use a valid passport to travel to the UK. ID cards will no longer be accepted as a valid travel document to enter the UK, though some exemptions will apply. 

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  • Internet and Wi-Fi

    Need to be online while you're on the move? You can work, browse and keep in touch via wireless broadband (Wi-Fi) or using internet-connected PCs.


    Free Wi-Fi at Heathrow

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    Enjoy the Wifi on the house

    There's Wi-Fi available throughout the terminal to help you stay in touch or plan your travels. Just choose _Heathrow Wi-Fi and follow the on-screen instructions. Once registered, you'll receive free Wi-Fi for the duration of your stay at Heathrow. If you need help accessing or using Heathrow Wi-Fi, call Customer Care on 0808 189 1365.


    Family friendly Wi-Fi

    February marks the start of Heathrow’s certified “Friendly Wi-Fi” across terminals, reassuring parents and guardians that Heathrow’s super-fast free Wi-Fi network will filter out inappropriate content and be safe for children to use. This certification has been carried out by Friendly WiFi, the government initiated standard which ensures public WiFi meets minimum filtering standards, particularly in areas where children are present.  The Friendly WiFi symbol was created and launched in partnership with the UK Council for Child Internet Safety (UKCCIS).



    Family friendly approved venue

    Internet terminals

    There are free internet kiosks in every terminal – you'll find locations on our terminal maps.