Microsoft global outage - 19 July

Microsoft is currently experiencing a global outage which is impacting select systems at Heathrow. Flights are operational and we are implementing contingency plans to minimise any impact on journeys. Please check with your airline for the latest flight information.

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Arrival process

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Your arrival at Heathrow

Passports and immigration details

We want to ensure your arrival at Heathrow is as seamless as possible. Please ensure you’ve got your passport and any necessary supporting documents such as visas and landing cards ready.

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UK Time

The time in the UK is Greenwich Mean Time (GMT) from the last Sunday of October until the last Sunday of March, or British Summer Time (BST) for the rest of the year. We’re one hour behind Central European Time (CET), and change the clocks on the same days annually.

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Registered Travellers

Faster border control

Travellers from certain countries may be eligible for the UK Registered Traveller scheme, allowing for faster entry.

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Heathrow Hotels

Rest assured

If you're stopping at Heathrow overnight, simply book a hotel at walking distance and get a good night's sleep.

Baggage Trolleys

Find baggage trolleys in the baggage reclaim area to help you get wherever you're going next. No coins required.

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Lost Property

Let's help you find it

Search for anything you've lost at any Heathrow terminal.

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Disclaimer

Heathrow Airport Limited and Heathrow Airport Holdings Limited do not verify the accuracy or completeness of this flight information and disclaim any implied warranties with regard to it. Heathrow Airport Limited and Heathrow Airport Holdings Limited shall have no liability for any loss or damage suffered as a result of relying on flight information on this site which may prove to be inaccurate or incomplete.