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    Reserve your VAT refund

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    Reserve your refund

    Reserve your Refund service enables you the opportunity to pre book a VAT refund appointment before your flight home for only £15. Each appointment is for 30 minutes with the service available in all Heathrow terminals allowing you to claim your VAT refund at a time that suits you.

    Benefits include:

    • Save time with no waiting to claim your refund
    • Choose a time that’s convenient to you
    • Personal 1-1 service
    • Available in every terminal

    Follow these simple steps to reserve your refund:

    1. When organising your trip, pre book your VAT refund collection appointment by using ‘Reserve your refund’
    2. When purchasing goods in the UK, request a tax refund form from the retailer – keep these along with your receipts.
    3. On arrival at Heathrow, make sure you claim your VAT refund before you check-in. You may be asked to present your goods, so make sure they're easily accessible.