NATS air traffic control technical issue - 9th September

Following yesterday’s technical issue affecting NATS air traffic control, Heathrow’s operations are recovering.

Flights are operating today, however some knock-on disruption is expected as airlines reposition aircraft and crew.

Passengers are advised to check the latest status of their flight directly with their airline and to only travel to Heathrow if their flight is confirmed as operating today.

We apologise to passengers affected by the disruption. Additional colleagues are available across our terminals to provide support, and we are working closely with NATS and our airline partners to return operations to normal as quickly as possible.

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24 Store across 4 Terminals


Departures View on Map
Gate A16 View on Map
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Baggage Reclaim View on Map
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Baggage Reclaim View on Map
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Arrivals View on Map
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Check-in View on Map
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Departures View on Map
Departures View on Map
Mo-Su 05:00-22:00
Baggage Reclaim View on Map
Mo-Su 05:00-22:00
Baggage Reclaim View on Map
Mo-Su 05:00-22:00
Arrivals View on Map
Mo-Su 05:00-22:00
Check-in View on Map
Mo-Su 05:00-22:00
Mo-Su 05:00-22:00
Mo-Su 05:00-22:00
Arrivals View on Map
Mo-Su 05:00-22:00
Arrivals View on Map
Mo-Su 05:00-22:00
Check-in View on Map
Mo-Su 05:00-22:00
Check-in View on Map
Mo-Su 05:00-22:00
Departures View on Map
Mo-Su 05:00-22:00
Gate A14 View on Map
Mo-Su 05:00-22:00
Gate A11 View on Map
Mo-Su 05:00-22:00
Baggage Reclaim View on Map
Mo-Su 05:00-22:00
Arrivals View on Map
Mo-Su 05:00-22:00
Arrivals View on Map
Mo-Su 05:00-22:00


Global Exchange

Global Exchange is a leading foreign currency provider based in Spain. It operates in over 30 countries.

At Heathrow, you can exchange money quickly and safely. There are 23 exchange offices, 98 ATMs and over 40 self-service machines across the airport.

You can also order online and collect your money without waiting.

  • Saves time
    Saves time

  • Secures better rates
    Secures better rates

  • Guarantees availability
    Guarantees availability

Customer Service Contact

For any enquiries, Global Exchange’s Contact Center is available Monday to Friday, from 9:00 AM to 5:00 PM.

0800 088 6743 (UK) - If you are calling from abroad: (+44) 033 548 846