Reserve your VAT refund
Reserve your refund
Reserve your Refund service enables you the opportunity to pre book a VAT refund appointment before your flight home for only £15. Each appointment is for 30 minutes with the service available in all Heathrow terminals allowing you to claim your VAT refund at a time that suits you.
- Save time with no waiting to claim your refund
- Choose a time that’s convenient to you
- Personal 1-1 service
- Available in every terminal
Follow these simple steps to reserve your refund:
- When organising your trip, pre book your VAT refund collection appointment by using ‘Reserve your refund’
- When purchasing goods in the UK, request a tax refund form from the retailer – keep these along with your receipts.
- On arrival at Heathrow, make sure you claim your VAT refund before you check-in. You may be asked to present your goods, so make sure they're easily accessible.