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Reserve your VAT refund

Female model with bags

Reserve your refund

Reserve your Refund service enables you the opportunity to pre book a VAT refund appointment before your flight home for only £15. Each appointment is for 30 minutes with the service available in all Heathrow terminals allowing you to claim your VAT refund at a time that suits you.

Benefits include:

  • Save time with no waiting to claim your refund
  • Choose a time that’s convenient to you
  • Personal 1-1 service
  • Available in every terminal

Follow these simple steps to reserve your refund:

  1. When organising your trip, pre book your VAT refund collection appointment by using ‘Reserve your refund’
  2. When purchasing goods in the UK, request a tax refund form from the retailer – keep these along with your receipts.
  3. On arrival at Heathrow, make sure you claim your VAT refund before you check-in. You may be asked to present your goods, so make sure they're easily accessible.