Heathrow Porters are available to manage light, bulky, heavy or multiple items of luggage within the airport. Our Porters are stationed ready to help you on the terminal forecourts in departures or in the baggage hall in arrivals, alternatively you can pre-book their services online, by email or phone, bookings must be made no later than 48 hours before travel.

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    Departing passengers

    At departures our Porters will transport your luggage from the terminal forecourt to check-in for you.

    Arriving passengers

    At arrivals our Porters will remove your luggage from the baggage carousel and take your luggage to your mode of transport from the airport or to a waiting friend or relative.


    Dedicated porters are available for larger groups. There is no restriction on the number of bags that can be handled by the Porters, simply call to discuss your requirements.


    Prices start from £20

    Heathrow Rewards

    Heathrow Rewards can be collected on every pre-booking, simply enter your card details on the booking form online, or let the agent know your card details when you call.

    For any further enquiries:

    Telephone:+44 344 335 1000

    Email: orders@heathrow.com

    *Please be aware that prices vary for passengers requiring VAT reclaim on departure or carnet service on arrival, please call to confirm. Please be aware of the airline baggage restrictions that apply to your ticket type; always ensure that you have checked with your airline before arrival at the airport. The Porter Service is subject to availability, pre-booking will ensure that a dedicated porter is waiting for your arrival either on the terminal forecourt or by the baggage carousel.

    Heathrow Meet & Assist

    Passenger with Meet & Assist rep

    Choose how you want to be met and assisted with our concierge service at Heathrow for a smoother, speedier and stress-free airport experience.