Saved Flights

    Porters

    Lighten your load as you travel through the airport. Our friendly team of experienced porters are on hand to manage your luggage, be it small or large; one or many items within the airport.

    Pre-book your Porter online, by email or by phone to guarantee a helping hand with your luggage from the terminal forecourts, central bus station and baggage reclaim hall.

    Bookings must be made no later than 48 hours before travel, however, the Porters are stationed ready to help on all of the departure forecourts and the baggage halls in arrivals in every terminal.

     

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    Departing passengers

    Porters are available on the forecourts at each terminal and will accompany you and transport your luggage from the forecourt to the check in desk. Your dedicated Porter will also assist with taking your luggage to VAT reclaim should you require this service*.

    Arriving passengers

    Porters are available in the baggage hall and will take your luggage from the baggage carousel to your onward mode of transport from the airport or to a waiting friend or relative. Your dedicated Porter will also assist with taking your luggage to Carnet should you require this service*.

    Groups

    Dedicated porters are available for larger groups for both departing and arriving groups. There is no restriction on the number of bags that can be handled by the Porters, contact us to discuss your requirements at group_services@heathrow.com.

    Prices

    Prices start from £20

    Heathrow Rewards

    Heathrow Rewards can be collected on every pre-booking, simply enter your card details on the booking form online, or let the agent know your card details when you call.

    For any further enquiries:

    Telephone:+44 344 335 1000

    Email: orders@heathrow.com

    Please note:The Porter service is not suitable for passengers with disabilities who require additional assistance. We have a bespoke service for passengers with reduced mobility, further details on how you can book are available here.

    *Please be aware that prices vary for passengers requiring VAT reclaim on departure or carnet service on arrival, please call to confirm. Please be aware of the airline baggage restrictions that apply to your ticket type; always ensure that you have checked with your airline before arrival at the airport. The Porter Service is subject to availability, pre-booking will ensure that a dedicated porter is waiting for your arrival either on the terminal forecourt or by the baggage carousel.

    Heathrow Meet & Assist

    Passenger with Meet & Assist rep

    Choose how you want to be met and assisted with our concierge service at Heathrow for a smoother, speedier and stress-free airport experience.