Our Porters are available to manage your luggage within the airport.

The Porters are stationed, ready to help on all of the forecourts in departures and in the baggage halls in arrivals in every terminal.

Alternative you can pre-book a dedicated Porter online, by email or by phone.

Bookings must be made no later than 48 hours before travel, however, the Porters are available within the airport at all times.

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Departing passengers

Porters are available on the forecourts at each terminal and will transport your luggage from the terminal forecourt to check-in.

Arriving passengers

Porters are available in the baggage hall and will take your luggage from the baggage carousel to your mode of transport from the airport or to a waiting friend or relative.


Dedicated porters are available for larger groups. There is no restriction on the number of bags that can be handled by the Porters, contact us to discuss your requirements at group_services@heathrow.com.


Prices start from £20

Heathrow Rewards

Heathrow Rewards can be collected on every pre-booking, simply enter your card details on the booking form online, or let the agent know your card details when you call.

For any further enquiries:

Telephone:+44 344 335 1000

Email: orders@heathrow.com

Please note:The Porter service is not suitable for passengers with disabilities who require additional assistance. We have a bespoke service for passengers with reduced mobility, further details on how you can book are available here.

*Please be aware that prices vary for passengers requiring VAT reclaim on departure or carnet service on arrival, please call to confirm. Please be aware of the airline baggage restrictions that apply to your ticket type; always ensure that you have checked with your airline before arrival at the airport. The Porter Service is subject to availability, pre-booking will ensure that a dedicated porter is waiting for your arrival either on the terminal forecourt or by the baggage carousel.

Heathrow Meet & Assist

Passenger with Meet & Assist rep

Choose how you want to be met and assisted with our concierge service at Heathrow for a smoother, speedier and stress-free airport experience.