You should have received check-in instructions with your booking. If you can't find them, your airline or travel agent will be able to help. However, as a general guide you should plan to arrive at the airport:
- Long-haul and El Al: three hours before scheduled departure
- UK and European flights: two hours before scheduled departure.
When you get to the airport you'll always find help in the following areas:
Car parks, stations and terminal forecourts
Assistance help points for all those travelling with a disability or mobility difficulties are located in various locations, including; terminal forecourts, car parks and both Heathrow Express and London Underground stations. Please use a help point to request assistance to the terminal building. Alternatively please call the assistance team directly on 020 8757 2700 to arrange for support from your vehicle or drop off location.
Inside the terminal
There are special assistance areas within the terminals located at the following areas:
- Terminal 2: before security Departures Level, behind Zone C (near Security)
- Terminal 2: after security: adjacent to children's play area and B-gates
- Terminal 3: before security: First floor, above Check-in Zones A and B
- Terminal 3: after security: Additional seating area, behind World Duty Free
- Terminal 4: before security: Check-in Zone B, next to Excess Baggage
- Terminal 4: after security: Serenity Lounge, left of Costa Coffee
- Terminal 5: before security: Check-in Zone G and Zone A
- Terminal 5: after security: The Lichfield Suite opposite Gate A21
Visit our maps page
More help points
Please use our interactive map to find help point locations in and around our terminals.
View help points across Heathrow
Guide dogs
Guide dogs can only travel if they are registered with the Pet Travel Scheme and your airline and holiday destination. More information about travelling with pets is available at www.defra.gov.uk.
