We recommend you arrive at the airport no later than two hours before the published flight departure time, no later than one hour before the published departure time. When you get to the airport you'll always find help in the following areas:
Car parks, central bus station and forecourts
There are Help Points with help phones in the Long Stay and Short Stay car parks, the central bus station and the terminal forecourts. Please call from here to seek assistance.
Inside the terminal
There are special assistance areas within the terminals located at the following areas:
- Terminal 2: before security Departures Level, behind Zone C (near Security)
- Terminal 3: before security: First floor, above Check-in Zones A and B
- Terminal 3: after security: Additional seating area, behind World Duty Free
- Terminal 4: before security: Check-in Zone B, next to Excess Baggage
- Terminal 4: after security: Serenity Lounge, left of Costa Coffee
- Terminal 5: before security: Check-in Zone G and Zone A
- Terminal 5: after security: The Lichfield Suite opposite Gate A21
Visit our maps page
More help points
There are help points in stations and baggage reclaim halls, and on some routes within terminals where there are long distances to cover.
Guide dogs
Guide dogs can only travel if they are registered with the Pet Travel Scheme and if permitted by your airline and holiday destination. More information about travelling with pets is available at www.defra.gov.uk.
