How are we doing?
Tell us about your experience using Heathrow.com.
It'll only take 2 to 3 minutes and we don't ask for any personal information.
The survey opens in a new window – just hide it until you're ready.
Find out about special assistance arrangements for parking and public transport serving Heathrow, including Heathrow Express, London taxis and local bus operators.Expand allCollapse all
For security reasons the blue badge scheme does not operate on roads around Heathrow – please be aware that all unattended cars are liable to be towed away by the police.
There are blue badge spaces in Business and Long Stay Parking close to bus stops or admin offices. We advise that you contact the appropriate car park in advance in order to arrange suitable arrangements for transfer to the terminals if required.
The following height limits apply at Heathrow's Short Stay car parks.
Overheight vehicles need to park in the Long Stay or Business car parks. Alternatively, you can use the West Ramp Coach Park system. For further information please call Heathrow Ground Operations on +44 (0)20 8745 4625.
Accessible transport between terminals is available to help passengers with reduced mobility.
All our Flight Connections buses provide accessible transport to your departure terminal – just follow the purple signs for Flight Connections.
If you have passed through Immigration and Arrivals, a special assistance bus is available from the terminal forecourts. Simply tell a Heathrow colleague that you need to use the special assistance bus and they will provide more information. These services are provided free of charge.
Yes, you can travel with your baby/child. We strongly recommend that you bring a child car seat appropriate to your child's age and take responsibility for fitting the seat yourself. Children aged 12 and 13 years (and younger children who are 1.35 metres or taller) must use the seat belt provided.
While some buses and coaches stop at all Heathrow terminals, others call at the central bus station (Terminals 2 & 3) only. In this case you can transfer free to Terminal 4 or Terminal 5 using the free rail shuttle from the Heathrow Express station.
If you need assistance to reach Terminal 2 and 3, or the rail station, please use the Help Point telephone in the bus station.
A number of local bus services use low-floor vehicles but long-distance coaches may not be wheelchair-accessible.
Unaided wheelchair access is available once station staff have released the trolley barriers at the platform entrances. The train's doors are level with the platform at Paddington and at the Heathrow stations.
Door control buttons are illuminated, low-level and emit an audible signal.
Each train offers one space for one wheelchair user, at the end of each train, with a call button located close by.
There is an accessible toilet for every four carriages.
There are help buttons on the red pods on the platforms and along the station concourses.
Visit HeathrowExpress.com or call 0845 600 1515.
Heathrow's Underground stations have step-free access to the platforms but many other stations do not. If you are mobility-impaired we recommend you check your route beforehand with Transport for London (TfL).
Tactile and talking maps of the underground are available – see the TfL website or call +44 (0)20 7222 5600.
The underground station is located below the airport's central bus station. Walking time is five to ten minutes from Terminal 2, ten to 15 minutes from Terminal 3.
There are help buttons either side of the up escalators – station staff can take you to a lift to reach the ticket office level, where there are lifts to ground level and the central bus station.
The underground station is below the terminal. If you are a wheelchair user, station staff can help you through the trolley barriers.
If you need assistance to reach check-in, there's a help point on the left as you leave the station concourse.
The underground station is below the station and can be reached by lift from arrivals or departures.
All 22,000 licensed London black cabs have wheelchair access. There is no need to book in advance – simply go to the taxi rank (there's one on each of the terminal forecourts).