Travelling through Heathrow

As always, we’re looking forward to welcoming you to the airport and we’re working hard to make sure your trip runs as smoothly as possible. To help with this process, please be aware of the following:


Consider your arrival times

Allow 3 hours to check-in before your flight and make sure all your travel documents are up-to-date. Please do not turn up significantly early for your flight though, as this can cause unnecessary congestion in the airport.


Terminal Drop-Off Charge

A £5 charge applies to vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions apply. Free drop-off is available at our Long Stay car parks.


Terminal 4 airline moves

Terminal 4 has re-opened and up to 30 airlines are moving there during the summer. You should always keep in touch with your airline to confirm which terminal your flight departs from before travelling to the airport. 

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  • British Airways Hero

    British Airways

    British Airways was created in 1973 when BOAC and BEA merged to form a single airline. In 1987 it became a private company. In 2011, British Airways merged with Iberia to become part of the International Airlines Group.
    Operates in:
    Reservation: 0344 493 0787*
    Customer Service: 0344 493 0787*
    Special Assistance: 0344 493 0787*

    * Additional charges may apply [More info]

    ** International number

    IATA Code
    Flight numbers begin with IATA code BA.


    Alliance membership

    5 Lounges in Terminal 5

    Galleries Club Lounge South - After Security

    Galleries Club Lounge • Level 4
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    Galleries Club Lounges North - After Security

    Departures • Level 3
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    Galleries Club Lounge - After Security

    Gate B36 • Level 2
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    5:30 AM - 10:00 PM

    Galleries First Lounge - After Security

    Departures • 3
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    British Airways Arrivals Lounge - Before Security

    Galleries Arrivals Lounge • 1
    View on Map

    5:00 AM - 2:00 PM

    *Airline lounges are invitation-only – please check entry rules with your airline. This information is provided as a service to passengers and may be subject to change.

    fast track


    Sail through security

    Pre-book priority service at airport security and make a flying start to your journey.

    Imagine your next adventure


    Imagine your next adventure

    Take yourself on a journey through all Heathrow’s destinations. Who knows where it will take you next.

    Imagine your next adventure