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British Airways Hero

British Airways

British Airways was created in 1973 when BOAC and BEA merged to form a single airline. In 1987 it became a private company. In 2011, British Airways merged with Iberia to become part of the International Airlines Group.
Operates in:
Reservation: 0344 493 0787*
Customer Service: 0344 493 0787*
Special Assistance: 0800 408 1100*
Lost property: 0844 824 3115

* Additional charges may apply [More info]

** International number

Flight numbers begin with IATA code BA.


Alliance membership

5 Lounges in Terminal 5

Galleries Club Lounge South - After Security

Galleries Club Lounge • Level 4
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Galleries Club Lounges North - After Security

Departures • Level 3
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Galleries Club Lounge - After Security

Gate B36 • Level 2
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5:30 AM - 10:00 PM

Galleries First Lounge - After Security

Departures • 3
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British Airways Arrivals Lounge - Before Security

Galleries Arrivals Lounge • 1
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5:00 AM - 2:00 PM

*Airline lounges are invitation-only – please check entry rules with your airline. This information is provided as a service to passengers and may be subject to change.

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