Terminal Drop-Off Charge

A £5 charge now applies to vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions will apply. Free drop-off will be available at the Long Stay car parks.

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Important information (2 Notifications)

No rail services to Heathrow - 4 & 5 December

Due to engineering works at Heathrow, there will be no mainline rail services to or from Heathrow Airport on 4 & 5 December.

 

London Underground services between the terminals and London will continue to operate, passengers looking to travel to central London, or connecting between terminals 5 and 2/3, will be required to use the London Underground services.

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Coronavirus update

Face coverings are mandatory at the airport and we encourage everyone to wear one at all times, unless they’re exempt. Passengers can purchase face coverings at several retailers at the airport including Boots and WHSmith. 

 

The safety of both passengers and colleagues has always been Heathrow’s number one priority. The airport has several COVID-secure measures in place to make sure everyone has a safe journey including: 

 

- Enhance cleaning regimes including Hygiene Technicians, UV robots and other anti-viral technologies to ensure continuous disinfection across terminals

- Dedicated COVID marshals to enforce social distancing

- 600 hand sanitiser stations 

 

Due to the emergence of a new Coronavirus variant, the UK Government have advised that fully vaccinated passengers arriving into England must:

 

Take a PCR test no later than 2 days after their arrival.

- Self isolate until they receive their result.

- If a passenger tests positive, they must isolate for 10 days.

- If a passenger tests negative, they can leave self isolation.

 

Passengers arriving from a country on the red list must book a managed quarantine hotel.

 

Passengers who are not fully vaccinated must continue to follow separate guidance.

 

As countries may change their entry requirements, we advise customers to check the UK Government website for up to date information.

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  • Avianca Hero

    Avianca

    Avianca, Colombia's flag carrier, was founded in 1919. It became a member of the Star Alliance in 2012 and began direct flights between Heathrow and Bogotá in 2014. It has a hub at Bogotá's El Dorado International Airport.
    Operates in:
    T2
    Reservation: 0800 031 4206*
    Customer Service: 0800 031 4206*
    Special Assistance: 0800 031 4206*

    * Additional charges may apply [More info]
    ** International number

    IATA Code
    Flight numbers begin with IATA code AV.

    AV

    Alliance membership

    3 Lounges in Terminal 2


    Lufthansa Senator Lounge - After Security

    Departure Lounge • 5
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    6:00 AM - 10:00 PM

    United Airlines Club Lounge - After Security

    United Club • 2
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    5:00 AM - 10:00 PM

    Air Canada Maple Leaf Lounge - After Security

    B44 • 1
    View on Map

    6:00 AM - 10:00 PM

    *Airline lounges are invitation-only – please check entry rules with your airline. This information is provided as a service to passengers and may be subject to change.

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