Travelling through Heathrow this Christmas

We’re looking forward to welcoming you and your loved ones to the airport this Christmas and working hard to make sure your trip runs as smoothly as possible. To help with this process, please be aware of the following:


Consider your arrival time
Allow three hours to check-in before a long-haul flight and two hours to check-in before a short-haul flight – and make sure all your travel documents are up-to-date. Please don't turn up significantly early for your flight as this can cause unnecessary congestion in the airport and you may not be able to check in your bags. You can monitor current security waiting times using the Heathrow app and on your flight detail page.


Remove liquids from hand luggage
You can’t take liquids with a capacity over 100ml through security. Liquids under 100ml should be removed from your hand luggage and placed in a single transparent, re-sealable plastic bag of not more than one litre capacity. Each bag must be able to close properly with all the items inside. These bags are available free-of-charge before security. Passengers are strictly limited to one bag of liquids per person.

(“Liquids” includes all drinks and syrups; creams, lotions, oils, perfumes; sprays, shaving foam, deodorants, gels and pastes; soups, jams, preserves, chutneys – and snow globes)


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  • We want you to feel safe and secure in our stations and when travelling by train to or from the Airport. Our Colleagues are available at all Heathrow stations to assist you with your journey.

    Baggage and personal belongings

    Please do not leave baggage and other personal items unattended in stations or onboard train services.


    Our stations are fully covered by CCTV, which means a safer environment for Passengers and Colleagues alike.

    See it, Say it, Sorted - poster

    If you see someone behaving suspiciously or find anything unattended, inform a member of staff, the British Transport Police or contact us at one of the help points in our stations.

    British Transport Police

    The British Transport Police are the national police force for UK railways

    When to contact the British Transport Police?

    Text 61016* or call 0800 40 50 40 when:

    • you want to report an incident discreetly that has already happened
    • issues are affecting you at the station or on-board the train
    • you have a general police enquiry

    The text number is monitored 24/7 and, while it is not for reporting emergencies, Officers may be deployed if required.

    When to dial 999?

    Always dial 999 when you need an urgent police response such as:

    • a crime is happening
    • someone suspected of a crime is nearby
    • someone is injured, being threatened or in danger

    If your enquiry concerns buses or roads, you can contact local police anywhere in the country by dialling 101.