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  • We're still here for you 

    We're working hard, alongside our airline and retail partners, to prepare the airport for your return.

    Our priority has, and will always be, to ensure the safety of both our passengers and colleagues. We have implemented a wide range of extra measures that comply with UK Government guidelines, and are designed to continue to keep you as safe as possible at Heathrow. 

    Watch our video and explore this page to find out what extra measures we've introduced to help protect you and our colleagues, to give everyone peace of mind.

    Prepare for your journey

    Whether you are departing, arriving or connecting, here are your step-by-step guides to help you on your way.

    1. Preparing for your trip
      Please note that passengers are not permitted to travel for holiday and leisure reasons, and must have a legally permitted reason to travel (such as for work).  More information can be found on the Government website.

       

      If you are travelling before 17 May, passengers are required to carry a travel declaration form to confirm that they are legally allowed to travel.

       

      From 17 May, a traffic light system will be in place for international travel and you will no longer be required to complete a travel declaration form.

       

      Green List - Countries on the green list do not require those travelling to self-isolate but passengers will need to take a pre-departure test and a PCR test on day two of their arrival back to England

      Amber List – Countries on the amber list require a mandatory 14-day self-isolation period in addition to booking an approved Government testing package for day two and eight of their isolation, with the option for “test to release” on day five to end self-isolation early. Passengers must also take a pre-departure test.

      Red List - Those travelling to countries on the Red list will still be required to book a mandatory 10-day Government Hotel Quarantine package ahead of their return to England; and must take a pre-departure test.

      For more information visit the UK Government website

       

      We understand that this may be a stressful time. If you are travelling soon and worried about how coronavirus might affect your plans, please check the latest advice.

       

      A few things to make sure of when coming to the airport:

       

      1) As well as bringing your passport and ticket, please remember that we require all passengers to wear a face covering whilst at the airport

       

      2) Some countries require passengers to show proof of a negative, COVID-19 test within certain timeframes of departure, so do check the requirements of your destination at the Foreign Commonwealth and Development Office website. Information about the pre-departure testing available at Heathrow is available here.

       

      3) Good hand and personal hygiene practices are seen as the most effective response to the virus, so please make good use of the washroom facilities, hand sanitiser stations and maintain a safe distance from others.

    2. Getting here

      If you are using public transport, face coverings are mandatory. Most operators have amended their services and have introduced limits on the number of onboard passengers to help with social distancing.

       

      If you are dropping passengers off at the airport by car, you can drop them off as normal but won't be allowed in the terminal unless you are travelling. We have car parking spaces in both long and short-stay and you can cancel your booking for free if your plans change

       

      See our Transport and Directions section for all your options.

    3. At Heathrow

      We have introduced one-way systems to ensure social distancing.

       

      Trollies are free of charge and are all fog-cleaned after every use. All of our toilet and wash facilities remain open and there are hand sanitising dispensers across the terminal.

       

      Hand sanitising stations 

    4. Check-in

      No need to check in early - check-in times do vary but we always advise to arrive three hours in advance for intercontinental and EL-AL flights, and two hours in advance for European flights.

       

      All our check-in and bag drop desks are fitted with protective screens and are regularly cleaned. The check-in lines all have floor markings to help you keep your distance. To reduce the number of touchpoints, you can also check-in online and use your mobile boarding card to go through to departures.

    5. Security

      At Security, our colleagues are on hand to help you to socially distance and we regularly deep-clean our security trays and mats.  You may be asked to remove your footwear or other clothing accessories to reduce physical contact with our security officers.  Should you need to be searched, all of Security team will be wearing face coverings.

       

      More information about security.

       

    6. Departure Lounge

      Our seats have been re-arranged so that they are two metres apart.  You will be guided on how many people can enter a store at the same time and always use card payment.

       

      See our shops
      See our restaurants

    7. Boarding

      Check on the screens for your departure gate or download the app for up-to-date notifications. To help with distancing, five people will be boarded at a time.

      Have a pleasant trip!


    1. Preparing for your trip

      All international arrivals, including UK nationals, are required to present a negative COVID-19 test taken no earlier than 3 days before departing for England, this applies to passengers transiting the UK, as well as those whose final destination is the UK.  For more information, please visit the Government website.

       

      The UK Government has announced that from 17 May, a traffic light system will be in place for international travel.

       

      Green List - Countries on the green list do not require those travelling to self-isolate but passengers will need to take a pre-departure test and a PCR test on day two of their arrival back to England

      Amber List – Countries on the amber list require a mandatory 14-day self-isolation period in addition to booking an approved Government testing package for day two and eight of their isolation, with the option for “test to release” on day five to end self-isolation early. Passengers must also take a pre-departure test.

      Red List - Those travelling to countries on the Red list will still be required to book a mandatory 10-day Government Hotel Quarantine package ahead of their return to England; and must take a pre-departure test.

       

      For more information visit the UK Government website

    2. Getting off the plane

      Welcome to the UK. We are doing everything we can to reduce the impact of COVID-19 and get you on your way safely. Follow signs for arrivals.

    3. Social Distancing / face coverings

      Currently face coverings are mandatory at Heathrow for all passengers aged 11 or over. In the UK, the Government advises to keep a safe distance and there are signs and stickers on the floor throughout the airport.

    4. Immigration and passports

      Passengers arriving from red-listed countries are to proceed into the lane where you will be processed through Immigration and passports and then transported to your Hotel where you will quarantine.

       

      All other arriving passengers are to follow the usual process through immigration and passports.

    5. Collecting your bags

      We are trialling out special UV cleaning methods on all arriving bags. In the meantime whilst you are waiting, social-distancing signs and floor stickers will help you stay apart but you can always use the width of a trolley to help keep your distance.

    6. Arrivals Lounge

      Once you have cleared Customs you just need to follow signs for public transport, car parks and taxis. If you are using public transport, face coverings are mandatory. Most operators have amended their services and have introduced limits on the number of onboard passengers to help with social distancing.

       

      Transport and Directions

       

       


    1. Preparing for your trip

      All international arrivals are required to present a negative COVID-19 test, taken no earlier than three days before departing for England. This applies to passengers transiting the UK.

       

      Steps 2 - 7,  listed below are for any passengers not travelling from a country on the “red list”. If you are travelling from a country on the “red list”, please see our guidance for transfer passengers.

    2. Getting off the plane

      Welcome to the UK and we too are doing everything we can to reduce the impact of COVID-19 and get you on your way safely. Follow signs for arrivals.

    3. Social Distancing / face coverings

      Currently face coverings are mandatory at Heathrow for all passengers over 11. In the UK, the Government advises to keep a safe distance and there are signs and stickers on the floor throughout the airport.

    4. Connecting to your next flight

      If your connection involves a bus journey between terminals, all our drivers are wearing full personal protective equipment for your safety and theirs. To help with social distancing, we will limit the amount of passengers on board.

    5. Security

      At Security, our colleagues are on hand to help with your social distancing and we regularly deep-clean our security trays and mats. Should you need to be searched all of Security team will be wearing face coverings.

    6. Departure Lounge

      Our seats have been re-arranged so that they are two metres apart.  You will be guided on how many people can enter a store at the same time and always use card payment.

      See our shops 
      See our restaurants

    7. Boarding on to your next flight

      Check on the screens for your departure gate or download the app for up-to-date notifications. To help with distancing, five people will be boarded at the time.

       

      Have a pleasant trip!

       

    We have launched a range of private testing options for passengers at Heathrow to keep you flying safely. Testing requirements vary depending on the country you are travelling to and from, which is why independent test providers at the airport are offering a variety of tests which can be used by both arriving and departing passengers.

    Please note that these tests need to be pre-booked and fees apply.

    Find out more about travel testing requirements and the types of tests available for purchase at Heathrow on our dedicated page on Testing.