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  • We have missed you 

    Whilst you’ve been away, we’ve been working hard, alongside our airline and retail partners, to prepare the airport for your return.

    Our priority has, and will always be, to ensure the safety of both our passengers and colleagues. In recent weeks, we have implemented a wide range of extra measures that comply with UK Government guidelines, and are designed to continue to keep you as safe as possible at Heathrow. 

    Watch our video and explore this page to find out what extra measures we've introduced to help protect you and our colleagues, to give everyone peace of mind.

    Prepare for your journey

    Whether you are departing, arriving or connecting, here are your step-by-step guides to help you on your way.

    1. Preparing for your trip – face coverings at the ready

      As well as your passport and ticket, you will need to bring a face covering which is a mandatory requirement for all passengers aged eleven or over, in all areas of the airport. It doesn’t have to be medical standard, so a home-made one will do but don’t worry, our colleagues will hand you a free spare as you enter the building. 

       

      Air Corridors with certain countries mean you are no longer obliged to self-isolate when you arrive back in the UK. To find out which countries are included check the Government website. Otherwise you will  need to self-isolate for 14 days - to speed up the process you can pre-register your details with the Government.

    2. Getting here

      If you are using public transport, face coverings are mandatory. Most operators have amended their services and have introduced limits on the number of onboard passengers to help with social distancing.

       

      If you are driving to the airport, you can drop-off passengers as normal but you won't be allowed in the terminal. We have car parking spaces in both long and short-stay and you can cancel your booking for free if your plans change.

       

      See our Transport and Directions section for all your options.

    3. At Heathrow

      We have introduced one-way systems to ensure social distancing and face coverings will be offered to you as you enter the terminal.

       

      Trollies are free of charge and are all fog-cleaned after every use. All of our toilet and wash facilities remain open and there are hand sanitising dispensers across the terminal.

       

      Hand sanitising stations 

    4. Check-in

      No need to check in early - check-in times do vary and we always advise to arrive three hours in advance for intercontinental and EL-AL flights, and two hours in advance for European flights.

       

      All our check-in and bag drop desks are fitted with protective screens and are regularly cleaned. The check-in lines all have floor markings to help you keep your distance. To reduce the number of touchpoints, you can also check-in online and use your mobile boarding card to go through to departures.

    5. Security

      At Security, our colleagues are on hand to help you social distance and we regularly deep-clean our security trays and mats. Should you need to be searched all of Security team will be wearing face coverings.

       

      More information about security.

       

    6. Departure Lounge

      Our seats have been re-arranged so that they are two metres apart. Our shops are starting to open again, and our restaurants are offering a take-way service. You will be guided on how many people can enter a store at the same time and always use card payment.

       

      See our shops
      See our restaurants

    7. Boarding

      Check on the screens for your departure gate or download the app for up-to-date notifications. To help with distancing, five people will be boarded at the time.

      Have a pleasant trip!


    1. Getting off the plane

      Welcome to the UK and we too are doing everything we can to reduce the impact of COVID-19 and get you on your way safely. Follow signs for arrivals.

    2. Social Distancing / face coverings

      Currently face coverings are mandatory at Heathrow for all passengers aged 11 or over. In the UK, the Government advises to keep a safe distance and there are signs and stickers on the floor throughout the airport.

    3. Immigration and passports

      Use eGates where possible. Air Corridors with certain countries mean you are no longer obliged to self-isolate when you arrive in the UK. To find out which countries are included check the Government website. Otherwise you will  need to self-isolate for 14 days - to speed up the process you can pre-register your details with the Government.

    4. Collecting your bags

      We are trialling out special UV cleaning methods on all arriving bags. In the meantime whilst you are waiting, social-distancing signs and floor stickers will help you stay apart but you can always use the width of a trolley to help keep your distance.

    5. Arrivals Lounge

      Once you have cleared Customs you just need to follow signs for public transport, car parks and taxis. If you are using public transport, face coverings are mandatory. Most operators have amended their services and have introduced limits on the number of onboard passengers to help with social distancing.

       

      Transport and Directions

       

       


    1. Getting off the plane

      Welcome to the UK and we too are doing everything we can to reduce the impact of COVID-19 and get you on your way safely. Follow signs for arrivals.

    2. Social Distancing / face coverings

      Currently face coverings are mandatory at Heathrow for all passengers over 11. In the UK, the Government advises to keep a safe distance and there are signs and stickers on the floor throughout the airport.

    3. Connecting to your next flight

      If your connection involves a bus journey between terminals, all our drivers are wearing full personal protective equipment for your safety and theirs. To help with social distancing, we will limit the amount of passengers on board.

    4. Security

      At Security, our colleagues are on hand to help with your social distancing and we regularly deep-clean our security trays and mats. Should you need to be searched all of Security team will be wearing face coverings.

    5. Departure Lounge

      Our seats have been re-arranged so that they are two metres apart. Our shops are starting to open again, and our restaurants are offering a take-way service. You will be guided on how many people can enter a store at the same time and always use card payment.

      See our shops 
      See our restaurants

    6. Boarding on to your next flight

      Check on the screens for your departure gate or download the app for up-to-date notifications. To help with distancing, five people will be boarded at the time.

       

      Have a pleasant trip!

       

    Our shops and restaurants are starting to open again

    Watch this video update to learn about the measures we've put in place to give you peace of mind. 

    Find out what to expect when travelling to and from the airport

    Our latest video update provides everything you need to be aware of when using transport to and from the airport to give you peace of mind and prepare you for your trip.