You are here:

Contact the ID Centre


Heathrow ID Centre
D’Albiac House
Courtney Way
Heathrow Airport

Contact numbers

General enquiries: +44 (0)20 8757 0990
For all enquiries please email:

Service times

08:00 – 16:00: Monday, Tuesday, Thursday & Friday 

08:30 – 16:00: Wednesday

Closed Saturday and Sunday and bank holidays.

Getting here

Heathrow ID centre is located in the Central Terminal Area, opposite Terminal 3 arrivals and adjacent to Control Post 8 at D’Albiac House.

ID Centre Services

An appointment may not be required for faulty or damaged ID pass replacements. Please see reception upon arrival at the ID Centre.

Contact number

General enquiries: 020 8757 0990
For all enquiries please email:

Reporting lost or stolen ID passes outside office hours

APOC: +44 (0)20 8745 7756