In order to be successful and align the supply chain to its business objectives, Heathrow seeks a number of qualities and values from its supply chain. Heathrow is also keen to provide the necessary information and support to assist potential suppliers of various sizes.
A brief introduction to these can be found in our Supplier Guide, giving an overview of Heathrow’s Values, our expectations of prospective suppliers and the Balanced Scorecard.
Procurement at Heathrow is more than buying. We connect hidden value to the right opportunities and help choose partners who deliver excellence, share our values, and support long-term goals. We look beyond price, assessing behaviour and collaboration to find suppliers who make a real impact.
Want to work with us? We’re looking for suppliers who share our vision and can help shape Heathrow’s future.
Below are Heathrow’s main policy documents, showing what we expect from potential suppliers. Downloadable policies are examples only, and Heathrow accepts no liability for their accuracy or completeness. Policies not available here can be accessed after successful onboarding.
If you’re taking part in a tender, use the policy documents provided in that process and ask questions within the tender. We’ve also included a link to our current terms and conditions for simple goods or services purchased via a Purchase Order. Complex goods, services or works will need a formal contract.
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