Rail disruption - 4 & 8 October 2023

Due to planned industrial action and engineering works, there will be disruption to rail and London Underground services between Heathrow and Central London on Wednesday 4 and Sunday 8 October 2023.


Over this period, there will be disruption to Heathrow Express and Elizabeth line services


Please note, the London Underground (Tube) strikes that would have affected the Piccadilly line on Wednesday 4 and Friday 6 October 2023 have now been suspended, and the Piccadilly line will be running as normal throughout this period. 


Passengers should plan their journeys before travelling, and allow for additional time where necessary as services will be busier than normal.

Find out more
ULEZ expansion - 29 August 2023

London's Ultra Low Emission Zone, or ULEZ, is expanding to encompass all of Greater London, including Heathrow Airport, from the 29 August 2023.


The initiative, implemented by Transport for London (TfL), is aimed at reducing air pollution in London, therefore all vehicles entering the airport must meet certain emissions standards in order to avoid paying a daily charge.


The daily charge for non-compliant vehicles is £12.50 for most vehicles, including cars, vans, and motorcycles.


The charge will be in addition to any other fees or charges associated with entering the airport. The charge only applies when a vehicle is driven within the ULEZ zone, and does not apply to stationary vehicles including when cars are parked at Heathrow.


Please note, if you have booked Meet & Greet or Valet Parking with a non-compliant vehicle, and have selected a different exit terminal to your entry terminal, you will be liable for payment of a ULEZ charge to transfer your vehicle to another terminal.

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Commercial concessions team

Commercial concessions team

At Heathrow Airport the Commercial Concessions team is passionate about making every journey better for the 185,000 passengers who pass through our terminals every day.

With a unique audience made up of some of the nation's most influential decision-makers and investors as well as sports teams and holidaymakers, it is essential that we get the balance right. We do this by focussing on unmatchable customer service and working with our partners to provide a wide-range of products and services to suit everyone's needs.

With over 420,000 sq ft of retail space across four terminals, we pride ourselves in having one of the most sought-after locations in the world. We currently have 345 retail and food and beverage units which cover the full spectrum from internationally renowned brands to quintessentially British.

Some frequently asked questions

Q: What sort of rent would my business be expected to pay?

A: This is our most popular question and the answer depends on a number of variables. Our retail contracts are concession agreements of at least three years in length and financial terms are a percentage of net sales or a guaranteed minimum sum, whichever is the greater. Retail concession fees can vary by product category and location.

Q: I have seen some kiosk-style units. Are these readily available?

A: We have a limited number of flexible island spaces in our terminals which change on a regular basis. If you have an operating partnership with an existing airport operator, you may be interested in these short term opportunities.

Contact us

Our portfolio already proudly boasts some big names so if you have a well- established and recognised brand with trading experience in the United Kingdom or in other airports then please provide us with the following details:

1. Registered company name and number

2. Company background

3. Trading history

4. Product range

5. Customer or target audience

We have listed our contacts by the areas they specialise in:

Luxury, Fashion and accessories: Karolina Silczuk

Essentials (Boots and WHSmith): Kathryn Kindness

Food and beverage: Joe Carroll


We appreciate the interest shown by all potential future partners and we will respond within 14 working days if we are able to take the enquiry further.