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ID Centre

ID Centre update

Paper applications have now ceased

The new ID Gateway online application system is now live as part of our on-going transformation of Heathrow. The new online procedure is where you now submit all of your ID applications and will ensure our compliance and provide you with an improved customer experience.

As an authorised signatory, you should have received your ID Gateway log in. This lets you go online to complete your applications for full ID passes, landside ID passes, re-issue ID passes, unparking ID passes, reporting of lost or stolen ID passes and temporary ID passes.

Please note we no longer accept paper applications for these applications.

If you have received your log in details please use the following link to log into ID Gateway and commence your applications:

Not received your log-in?

If you have not yet received your log in details or you are having challenges logging in please contact:

If you are a passholder already or a new applicant please contact your Authorised Signatory for support.

Further questions?

Please call 020 8757 0990 or email

ID Centre update - new address

The ID Centre has now relocated from the Heathrow Academy to D'Albiac House. The full address is as follows:

ID Centre
D’Albiac House
Courtney Way
Heathrow Airport

Tel: 020 8757 0990