The airside pass must:
Airside pass holders should:
If you receive an advisory notice for a parked ID, you must inform your authorised signatory and they must apply for your card to be ‘Unparked,’ within the on-line portal (ID Gateway).
If you receive an advisory notice for change in appearance/damaged pass/ID defects, you must bring your advisory notice along with your ID, to the ID Centre reception and they will support with a replacement/advice on next steps.
You must inform your authorised signatory and they will submit an application within the on-line portal ID Gateway, to have this unparked/unbarked.
When making a request to unbark a pass that has been barked for over 6 months, a new BSAT will need to be completed and uploaded as part of the application. This mirrors the current requirement to complete a new GSAT, when requesting to unpark a pass, that has been parked for over 6 months.
Should you have any queries regarding; requesting the link to the training or completing the training, please contact Susan Reed.
You must inform your authorised signatory and they will support by submitting an application within the on-line portal, ID Gateway.
All IDs must be returned to the Heathrow ID Centre and your authorised signatory must be informed. The address for the ID Centre is: -
Heathrow ID Centre,
For all the above, please make your requests to the ID Centre surgery. Please be advised, discretion will be used for any replacements on a 1:1 basis, however, we do not provide mass stock for any of the above.
Please contact your employer who will liaise with the ID Centre on your behalf.
Please report it immediately upon discovery to the local police and to your employer/authorised signatory. Please ensure you take note of your crime reference number.
Please report it immediately upon discovery to your employer or authorised signatory.
You must notify your authorised signatory and the ID Centre, within 14 days, if charged with or convicted of a criminal offence.
Please contact APOC at 0208 759 1212 or the Police.
You must ensure you bring the original ID document used throughout your ID pass application.
No, you must have a valid form of ID, in order to be issued your pass.
Please be advised, we do not grant filming permits at the ID centre, all requests will need to be submitted to our media team. Contact information is listed as follows: -
All ID Centre templates, including the security interview, can be found in the templates section on the ID centre website, alternatively in the help section on the ID Gateway portal. www.idgateway.co.uk
All applications for Vehicle passes are now processed by the Airside assurance team. The pass applications will be processed by the Ground operations manager for your prefix: -
All temporary passes can be cancelled by the authorised signatory UNLESS the pass is for the same day, when you will need to contact the ID Centre to cancel the pass to allow you to reapply for the same day
Please note, under Data Protection guidelines the ID Centre cannot discuss the applications with the applicants themselves, we can only discuss the applications with Authorised Signatories. Please do not refer the applicants to contact the ID Centre themselves to query their application.
Please be advised if your ID will allow you access through Security, but not through a maid reader door, this may be due to a fault with the maid reader itself, please fault the maid reader using the internal faults number 666555 or ext 0208 976 6555
If the problem persists or you cannot gain access through security, please visit the ID centre and upon arrival please inform reception of the problem and we can look into this further
For all Salto access requirements, please contact your relevant business units, who will be support with adding the required access.
We currently reinstate all existing Salto access to your ID, however, any new Salto access requirement will need to be added by your relevant business unit, or compass centre security .
All changes have been communicated out to all authorised signatories on the ID pass scheme. Your organisation will be contacted directly with the date for your live switch over, from the old-style pass to the new. For further guidance and changes please refer to section 8 page 18 of the ID pass standard.
Yes, the nominated officer is ultimately responsible for compliance and monitoring of the whole process. For further guidance on the nominated officer’s responsibilities please refer to page 3 of the ID pass standard.
You can find a list of the most common disqualify offences on the CAA website: www.caa.co.uk/Commercial-Industry/Security/ Regulation/Disqualifying-convictions/.
Change of name:
Change of gender:
Please return temporary passes that are no longer required to your authorised signatory, who will be able to destroy them securely for you.