ID Centre FAQs

The Airside ID Pass Must:

• Only be used in connection with their employment for the pass sponsor’s organisation and not for personal reasons, if the holder wishes to work for another employer at Heathrow, a second pass must be obtained.
  
  
• Be kept visible and displayed on their person whilst on duty at Heathrow. It must be displayed on the person either on the front upper torso or upper arm.
  
  
• Be taken off when travelling to and from work. They must not display their ID pass whilst off duty, whether in a physical or digital environment.
  
  
• Be shown to Heathrow Security when entering the security restricted area, who will check that it is valid. If requested, a secondary identification must also be shown.
  
  
• Be shown on demand to any compliance authority personnel or any official of Heathrow Airport who may need it to check that the holder is allowed to be within that area.           

Pass Holders Must:

• Always safeguard their Pass and account for its use. They must ensure that all activities are undertaken are in accordance with their organisation’s authorised activities at the airport.
  
  
• Ensure the photograph on the Pass reflects their current appearance.
  
  
• Familiarise themselves with the access levels they have been granted. Rights can be established by looking at the colour and numbering on the Pass.
  
  
• Inform their Authorised Signatory if there are any changes to their personal details including (but not limited to) changes to job title, access required, name, address and appearance.
  
  
• Notify their employer within 14 days if charged with or convicted of a criminal offence.
  
  
• Report any lost or stolen Airside ID Passes immediately upon discovery to the local police, airport security and the ID Centre.
  
  
• Where appropriate, challenge or report anyone who is not displaying an Airside ID Pass in a non-public area.
  
  
• Challenge and report to Heathrow Security or their manager immediately any unescorted Temporary Pass Holder that is airside.
  
  
• Not use their Airside ID Pass to meet, greet or escort family, friends or colleagues in airside areas without a valid business purpose.
  
  
• If travelling as a passenger, not wear their Airport ID Pass as if they are working or use it to access any secure doors or areas.
  
  
• If travelling as a passenger, not use their Airside ID Pass to bypass immigration. They must follow standard Border Force procedures and be cleared through immigration as an arriving passenger.
  
  
• Not consume alcohol airside at any time during, before or after their shift. They may consume alcohol responsibly at a landside restaurant after their shift, but they must remove their Airport ID Pass.
  
  
• Not allow anyone to ‘tailgate’ them.
  
  
• Not prop doors or gates open at any time.
  
  
• Report any defective doors, gates or locks immediately to airport security.
  
  
• Look out for and report any signs of suspicious behaviour to their employer, to airport security or the local police.

Further information on pass holder responsibilities can be found here.

If you receive an advisory notice for a parked ID, you must inform your company authorised signatory and they must apply for your card to be ‘Unparked,’ within the on-line portal (AirportGateway).

If you receive an advisory notice for change of appearance/damaged pass/ID pass defects, you must bring your advisory notice along with your ID, to the ID Centre reception and they will support with a replacement or advise on next steps.

An appointment may be required for faulty or damaged ID pass replacements.  Please contact us prior to attending.

You must inform your company authorised signatory and they will submit an application within the on-line portal (AirportGateway), to have this unparked/unbarked.

This cannot be done in person at the ID Centre Reception.

When making a request to unbark a pass that has been barked for over 6 months, a new BSAT will need to be completed and uploaded as part of the application. This mirrors the current requirement to complete a new GSAT, when requesting to unpark a pass, that has been parked for over 6 months.

Only a permanent Airside ID Pass holder with the relevant access and training (Escort Training- Section 21) can escort a Temporary ID Pass holder in security restricted areas.

The duty will be allocated to them by the Authorised Signatory, who must also explain their role and responsibilities. Whilst conducting escort duties, the Airside ID Pass holder must be aware of the 10 points of responsibilities of an Escort.

If they are unable to fulfil these then they must advise the Authorised Signatory immediately.

Temporary ID Pass holders must abide by all the conditions of use detailed under ‘Pass holder’s responsibilities’ plus the following additional requirements: When finished with the Temporary ID Pass must be returned to the Escort.

All pass holder responsibilities can be found here.

You must inform your company authorised signatory who will be able to support by submitting an application within the on-line portal (AirportGateway).

This cannot be done in person at the ID Centre Reception.

All IDs must be returned to the Heathrow ID Centre via secure post or in person and your company authorised signatory must be informed.

The address for the ID Centre is:

Heathrow ID Centre,
D’Albiac House
Courtney Way,
Heathrow Airport,
TW6 1SD

Please contact your company authorised signatory who will liaise with the ID Centre on your behalf.

Please report it immediately upon discovery to the police, to the ID Centre and to your employer/authorised signatory. Please ensure you take note of your crime reference number.

Our contact details can be found here.

Please contact our Airport Operations Centre on 020 8745 7756 to report any stolen ID passes outside of our working hours.
Please DO NOT contact the Airport Operations Centre for any general ID or application queries.

It is your responsibility to report any such incidents involving stolen ID passes immediately.

Please report it immediately upon discovery to the ID Centre and to your employer/authorised signatory.

Our contact details can be found here.

Please contact our Airport Operations Centre on 020 8745 7756 to report any lost passes outside of our working hours.
Please DO NOT contact the Airport Operations Centre for any general ID or application queries.

It is your responsibility to report any such incidents involving lost ID passes immediately.

You must notify your authorised signatory and the ID Centre within 14 days, if charged with or convicted of a criminal offence.

Please contact our Airport Operations Centre on 0208 759 1212 or the Police immediately.

Please DO NOT contact the Airport Operations Centre for any general ID or application queries.

You must ensure you bring the original photographic identity document used throughout your ID pass application.

You may also need to bring further documents, such as your original Criminal Records Check certificate. Please refer to your appointment booking confirmation email for full details.

Failure to bring all original documents to your appointment can result in the refusal of your ID pass being issued. 

For any EU resident employed after 01 July 2021 who does not hold a British passport or a UK driving licence accompanied with a certificate of naturalisation will need to obtain an E-Visa and provide proof of right to work.

For all other nationalities who do not hold a British passport or a UK driving licence accompanied with a certificate of naturalisation will need to obtain an E-Visa and provide proof of right to work.

We no longer accept a Biometric Residents Permit as a proof of right to work in the UK.

Please note that on temporary visitor pass applications, we require a temporary visitor pass sponsor declaration and in replacement of a proof of right to work. This declaration confirms that the ‘Right to Work’ criteria has been met in accordance with Home Office guidelines.

With effect from 01 January 2022, all new and renewal airside pass applications require an Accreditation Check with all existing passholders required to have this check completed prior to 01 July 2024.

This check is conducted by UK Vetting Services on behalf of the UK Government and have been introduced as part of the UK Government’s ongoing commitment to aviation security.

We are unable to assist with queries relating to Accreditation Check processing times as these Government mandated checks are outside the control of the ID Centre.

Please see our Documents page to find out more about Airside ID pass changes for Accreditation Checks for existing passholders, to be completed by 01 July 2024.

No, you must have a valid form of ID with a minimum of 3 months' validity in order to be issued your Airport ID pass.

We do not grant filming permits at the ID centre. All filming requests will need to be submitted to our media team.
Please click here for further information.

All ID Centre templates, including the security interview can be found in the Documents Section on our website. 

Many of these documents are protected and can only be viewed by the company’s authorised signatory, who must not send or share these if not appropriate to do so.

The ID Centre does not process applications for staff car parking. For any queries relating to staff car parking please contact your compnay authorised signatory, who will submit an on-line application.

All applications for vehicle passes are processed by the Airside Licensing team. For any ground handling license related queries, please email the relevant Ground Operating Licensing Officer, depending on which company this matter relates to: 

Company Prefixes starting A to CZZ: George Davies (george.davies@heathrow.com)

Company Prefixes starting D to LZZ: Mandeep Rehal (mandeep.rehal@heathrow.com)

Company Prefixes starting M to ZZZ: Frank Boateng (frank.boateng@heathrow.com) 

All temporary passes can be cancelled by the authorised signatory online UNLESS the pass is for the same day, in which case they will need to contact the ID Centre to cancel the pass to allow them to reapply for the same day.

Our contact details can be found here.

Under GDPR data protection guidelines the ID Centre cannot discuss applications with the applicants themselves. We can only discuss the applications with company authorised signatories directly. Please do not refer applicants to contact the ID Centre themselves to query their application.

A BSAT is Baggage Safety Awareness Training (BSAT) e-learning programme. To ensure that everybody stays safe and secure within baggage areas, this training will need to be completed when applying for access to Zone 3 & B.

The company authorised signatory will be able to request an e-learning link for the BSAT by emailing: elearning@trustredline.co.uk. You will need to provide your applicants details which will generate a link to the training that can then be sent to your applicant. Once the training is completed, a certificate will be generated. This will need to be uploaded to the application and submitted through AirportGateway. The certificate will be valid for 5 years and needs to have been issued within the last six months new full airside pass applications.

If your ID will allow you access through Security, but not through a maid reader door, this may be due to a fault with the maid reader itself. Please fault the maid reader by calling the Heathrow Engineering Help Centre on 0208 976 6555.

If the problem persists or you cannot gain access through security, please ask your company’s authorised signatory to contact us for further assistance.

For all Salto access requirements, please contact your relevant business unit.

We reinstate all existing Salto access to your ID, however any new Salto access requirement will need to be added by your relevant business unit or Compass Centre security.

The Heathrow ID Centre operating and appointment hours are:

Monday – Friday            06:00 – 18:00

Saturday                        06:00 – 14:00

Sunday                          Closed

Bank Holidays                Please refer to individual bank holiday opening communications 

The Customer Care Service team is available from 08:00 – 16:00, Mon - Fri and can be contacted via email: idcentresurgery@heathrow.com
Or you can reach the ID Centre by telephone on 020 8757 0990

All changes are communicated to company authorised signatories and nominated officers through the ID pass scheme. Your organisation will be contacted directly with any changes and the date that these changes are effective from. For further guidance, please refer to the ID Pass Standard.

Under GDPR data protection guidelines, the ID Centre cannot discuss applications with the applicants themselves. We can only discuss applications with company authorised signatories or the company’s nominated officer.

A list of disqualifying offences can be found on the UK Civil Aviation Authority website here.

• Through marriage, we will need to see a marriage certificate, or a valid passport issued under the married name.
  
  
• For civil partners, we will need to see a civil partnership, or a valid passport issued under the married name.
  
  
• If the person has gone back to their maiden or unmarried name, we will need to see a certificate of absolute, deed poll certificate, or a valid passport issued under their maiden name.
   

For a change of gender:

• A letter from a doctor or chartered psychologist who practises in gender dysphoria stating that the person has a need to live in a different gender, and/or evidence of the person’s change of name (e.g., deed poll); or A gender recognition certificate, a new birth certificate, a Valid Passport issued under the new gender & name

Please return temporary passes that are no longer required to your company authorised signatory, who will be able to destroy them securely for you.

Companies wishing to utilise vehicles or Airside ground support equipment will require a Heathrow Ground Operations Licence.

Further information on who needs to be licenced and how to apply for a licence can be obtained from the relevant Ground Operating Licensing Officer, depending on which company this matter relates to: 

Company Prefixes starting A to CZZ: George Davies (george.davies@heathrow.com)

Company Prefixes starting D to LZZ: Mandeep Rehal (mandeep.rehal@heathrow.com)

Company Prefixes starting M to ZZZ: Frank Boateng (frank.boateng@heathrow.com) 

Please report any lost temporary pass to your company authorised signatory and the person escorting you upon discovery.

It is your responsibility to report any such incidents involving lost ID passes immediately.

This will be in relation to your company's membership on our ID Pass Scheme. Company authorised signatories or nominated officers should contact our Customer Care Service Team with their company contract for review.

The Customer Care Service team is available from 08:00-16:00, Mon-Fri and can be contacted via email idcentresurgery@heathrow.com