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The Airside pass must:
Airside pass holders should:
If you receive an advisory notice for a parked ID, you must inform your authorised signatory and they must apply for your card to be ‘Unparked,’ within the on-line portal (ID Gateway).
If you receive an advisory notice for change in appearance/damaged pass/ID defects, you must bring your advisory notice along with your ID, to the ID Centre reception and they will support with a replacement/advice on next steps.
You must inform your authorised signatory and they will submit an application within the on-line portal ID Gateway, to have this unparked/unbarked.
When making a request to unbark a pass that has been barked for over 6 months, a new BSAT will need to be completed and uploaded as part of the application. This mirrors the current requirement to complete a new GSAT, when requesting to unpark a pass, that has been parked for over 6 months.
You must inform your authorised signatory and they will support by submitting an application within the on-line portal, ID Gateway.
All IDs must be returned to the Heathrow ID Centre and your authorised signatory must be informed. The address for the ID Centre is: -
Heathrow ID Centre,
D’Albiac House
Courtney Way,
Heathrow Airport,
TW6 1SD
Please contact your employer who will liaise with the ID Centre on your behalf.
Please report it immediately upon discovery to the police, to the ID Centre and to your employer/authorised signatory. Please ensure you take note of your crime reference number.
Our contact details can be found here.
Please report it immediately upon discovery to the ID Centre and to your employer/authorised signatory.
Our contact details can be found here.
You must notify your authorised signatory and the ID Centre within 14 days, if charged with or convicted of a criminal offence.
Please contact our Airport Operations Centre at 0208 759 1212 or the Police immediately.
You must ensure you bring the original ID document used throughout your ID pass application.
No, you must have a valid form of ID, in order to be issued your pass.
Please be advised, we do not grant filming permits at the ID centre, all requests will need to be submitted to our media team. Contact information is listed as follows: -
All ID Centre templates, including the security interview can be found in the templates section on our website here.
Alternatively, please use the help section on the AirportGateway portal
The ID Centre does not process applications for staff car parking. For any queries relating to staff car parking please contact your authorised signatory, who will submit an on-line application.
All applications for vehicle passes are processed by the Heathrow Airside Standards and Assurance team. The pass applications will be processed by the Ground Operations Licensing Officer for your prefix:
Company Prefixes starting A to CZZ: George Davies (george.davies@heathrow.com)
Company Prefixes starting D to LZZ: Mandeep Rehal (mandeep.rehal@heathrow.com)
Company Prefixes starting M to ZZZ: Frank Boateng (frank.boateng@heathrow.com)
All temporary passes can be cancelled by the authorised signatory UNLESS the pass is for the same day, when you will need to contact the ID Centre to cancel the pass to allow you to reapply for the same day.
Please note, under Data Protection guidelines the ID Centre cannot discuss applications with the applicants themselves. We can only discuss the applications with Company Authorised Signatories. Please do not refer the applicant to contact the ID Centre themselves to query their application.
Please be advised if your ID will allow you access through Security, but not through a maid reader door, this may be due to a fault with the maid reader itself. Please fault the maid reader using the internal faults number 666555 or ext 0208 976 6555
If the problem persists or you cannot gain access through security, please ask your company’s authorised signatory to contact us for further assistance.
For all Salto access requirements, please contact your relevant business unit, who will be support with adding the required access.
We currently reinstate all existing Salto access to your ID, however any new Salto access requirement will need to be added by your relevant business unit or Compass Centre security.
The Heathrow ID Centre operating and appointment hours are:
Monday – Friday 06:00 – 18:00
Saturday 06:00 – 14:00
Sundays Closed
Bank Holidays 06:00 – 14:00
The Customer Care Service team is available from 08:00 – 16:00 Mon - Fri and can be contacted via email idcentresurgery@heathrow.com.
Or you can reach the ID Centre by telephone at 020 8757 0990.
All changes have been communicated out to all authorised signatories on the ID pass scheme. For further guidance and changes please refer to section 8 of the ID Pass Standard.
Please note, under Data Protection guidelines the ID Centre cannot discuss the applications with the applicants themselves. We can only discuss the applications with Authorised Signatories or the Company’s Nominated Officer.
You can find a list of the most common disqualify offences on the CAA website here.
Change of name:
Change of gender:
Please return temporary passes that are no longer required to your authorised signatory, who will be able to destroy them securely for you.
Companies wishing to utilise vehicles and equipment, including ground support equipment Airside will require a Heathrow Ground Operations Licence. Further information on who needs to be licenced and how to apply for a licence can be obtained from the Ground Operations Licensing Officer for your prefix:
Company Prefixes starting A to CZZ: George Davies (george.davies@heathrow.com)
Company Prefixes starting D to LZZ: Mandeep Rehal (mandeep.rehal@heathrow.com)
Company Prefixes starting M to ZZZ: Frank Boateng (frank.boateng@heathrow.com)
Please report the lost temporary pass to your Authorised Signatory and the person escorting you through security immediately upon discovery.
The company’s authorised signatory should contact us via email: idcentresurgery@heathrow.com for further assistance.