Rail disruption - 30 September & 1, 4, 6 October 2023

Due to planned engineering works and industrial action, there will be disruption to rail and London Underground services between Heathrow and Central London between Saturday 30 September and Friday 6 October 2023.


Over this period, there will be disruption to Heathrow Express and Piccadilly line services. The Elizabeth line will be operating as normal, and inter-terminal transfer services between all terminals will also be completed by these services.


Passengers should plan their journeys before travelling, and allow for additional time where necessary as services will be busier than normal.

Find out more
ULEZ expansion - 29 August 2023

London's Ultra Low Emission Zone, or ULEZ, is expanding to encompass all of Greater London, including Heathrow Airport, from the 29 August 2023.


The initiative, implemented by Transport for London (TfL), is aimed at reducing air pollution in London, therefore all vehicles entering the airport must meet certain emissions standards in order to avoid paying a daily charge.


The daily charge for non-compliant vehicles is £12.50 for most vehicles, including cars, vans, and motorcycles.


The charge will be in addition to any other fees or charges associated with entering the airport. The charge only applies when a vehicle is driven within the ULEZ zone, and does not apply to stationary vehicles including when cars are parked at Heathrow.


Please note, if you have booked Meet & Greet or Valet Parking with a non-compliant vehicle, and have selected a different exit terminal to your entry terminal, you will be liable for payment of a ULEZ charge to transfer your vehicle to another terminal.

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Contact the ID Centre

Contact the ID Centre

Find all the contact information here.

Heathrow ID Centre
D’Albiac House
Courtney Way
Heathrow Airport

General enquiries: +44 (0)20 8757 0990
For all enquiries please email: idcentresurgery@heathrow.com.

The Heathrow ID Centre operating and appointment hours are:

Monday – Friday            06:00 – 18:00

Saturday                        06:00 – 14:00

Sunday                          Closed

Bank Holidays                Please refer to individual bank holiday opening communications

The Customer Care Service team is available from 08:00 – 16:00, Mon - Fri and can be contacted via email: idcentresurgery@heathrow.com

Or you can reach the ID Centre by telephone on 020 8757 0990

The Heathrow ID Centre is located in the Central Terminal Area, next to Terminal 3 arrivals and adjacent to Control Post 8 at D’Albiac House. Pay and display car parking is available on site or in the adjacent Short Stay Car Park 1A.  

An appointment may be required for faulty or damaged ID pass replacements.  Please contact us prior to attending and please report to ID Centre Reception upon arrival.

Please contact our Airport Operations Centre on 020 8745 7756 to report any lost or stolen ID passes outside of our working hours.
Please DO NOT contact the Airport Operations Centre for any general ID or application queries.

It is your responsibility to report any such incidents involving lost or stolen ID passes immediately.