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  • Contact the ID Centre

    Contact the ID Centre

    Find all the contact information here.

    Heathrow ID Centre
    D’Albiac House
    Courtney Way
    Heathrow Airport
    TW6 1SD

    General enquiries: +44 (0)20 8757 0990
    For all enquiries please email:

    Extended Operating Hours

    From Monday 17 August 2020 until December 2020, the Heathrow ID Centre will be extending its operating hours. These changes will be temporary and are being introduced to support business recovery and social distancing measures for Team Heathrow.

    The new operating and appointment hours will be:

    Monday – Friday       06:00 – 18:00

    Weekend                   06:00 – 14:00

    Bank Holidays            Published on this website closer to date 

    The Customer Care Service team will available during these times and can be contacted via email or by telephone at 020 8757 099.

    Heathrow ID centre is located in the Central Terminal Area, opposite Terminal 3 arrivals and adjacent to Control Post 8 at D’Albiac House.

    An appointment may not be required for faulty or damaged ID pass replacements. Please see reception upon arrival at the ID Centre.

    APOC: +44 (0)20 8745 7756