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  • Contact the ID Centre

    Contact the ID Centre

    Find all the contact information here.

    Heathrow ID Centre
    D’Albiac House
    Courtney Way
    Heathrow Airport
    Middlesex
    TW6 1SD

    General enquiries: +44 (0)20 8757 0990
    For all enquiries please email: idcentresurgery@heathrow.com.

    The Heathrow ID Centre operating and appointment hours are:

    Monday – Friday       06:00 – 18:00

    Saturday                    06:00 – 14:00

    Sundays                    Closed

    Bank Holidays           06:00 – 14:00

    The Customer Care Service team is available from 08:00 – 16:00 Mon - Fri and can be contacted via email idcentresurgery@heathrow.com.

    Or you can reach the ID Centre by telephone at 020 8757 099.

    Heathrow ID centre is located in the Central Terminal Area, opposite Terminal 3 arrivals and adjacent to Control Post 8 at D’Albiac House.

    An appointment may not be required for faulty or damaged ID pass replacements. Please see reception upon arrival at the ID Centre.

    APOC: +44 (0)20 8745 7756