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  • Contact the ID Centre

    Contact the ID Centre

    Find all the contact information here.

    Heathrow ID Centre
    D’Albiac House
    Courtney Way
    Heathrow Airport
    TW6 1SD

    General enquiries: +44 (0)20 8757 0990
    For all enquiries please email:

    The Heathrow ID Centre operating and appointment hours are:

    Monday – Friday       06:00 – 18:00

    Saturday                    06:00 – 14:00

    Sundays                    Closed

    Bank Holidays           06:00 – 14:00

    The Customer Care Service team is available from 08:00 – 16:00 Mon - Fri and can be contacted via email

    Or you can reach the ID Centre by telephone at 020 8757 099.

    Heathrow ID centre is located in the Central Terminal Area, opposite Terminal 3 arrivals and adjacent to Control Post 8 at D’Albiac House.

    An appointment may not be required for faulty or damaged ID pass replacements. Please see reception upon arrival at the ID Centre.

    APOC: +44 (0)20 8745 7756