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Contact the ID Centre

Contact the ID Centre

Find all the contact information here.

Heathrow ID Centre
D’Albiac House
Courtney Way
Heathrow Airport

General enquiries: +44 (0)20 8757 0990
For all enquiries please email:

The Heathrow ID Centre operating and appointment hours are:

Monday – Friday            06:00 – 18:00

Saturday                        06:00 – 14:00

Sunday                          Closed

Bank Holidays                Please refer to individual bank holiday opening communications

The Customer Care Service team is available from 08:00 – 16:00, Mon - Fri and can be contacted via email:

Or you can reach the ID Centre by telephone on 020 8757 0990

The Heathrow ID Centre is located in the Central Terminal Area, next to Terminal 3 arrivals and adjacent to Control Post 8 at D’Albiac House. Pay and display car parking is available on site or in the adjacent Short Stay Car Park 1A.  

An appointment may be required for faulty or damaged ID pass replacements.  Please contact us prior to attending and please report to ID Centre Reception upon arrival.

Please contact our Airport Operations Centre on 020 8745 7756 to report any lost or stolen ID passes outside of our working hours.
Please DO NOT contact the Airport Operations Centre for any general ID or application queries.

It is your responsibility to report any such incidents involving lost or stolen ID passes immediately.