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  • Contact the ID Centre

    Contact the ID Centre

    Find all the contact information here.

    Heathrow ID Centre
    D’Albiac House
    Courtney Way
    Heathrow Airport
    Middlesex
    TW6 1SD

    General enquiries: +44 (0)20 8757 0990
    For all enquiries please email: idcentresurgery@heathrow.com.

    08:00 – 16:00: Monday, Tuesday, Thursday & Friday 

    08:30 – 16:00: Wednesday

    Closed Saturday and Sunday and bank holidays.

    Heathrow ID centre is located in the Central Terminal Area, opposite Terminal 3 arrivals and adjacent to Control Post 8 at D’Albiac House.

    An appointment may not be required for faulty or damaged ID pass replacements. Please see reception upon arrival at the ID Centre.

    APOC: +44 (0)20 8745 7756