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Contact the ID Centre

Contact the ID Centre

Find all the contact information here.

Heathrow ID Centre
D’Albiac House
Courtney Way
Heathrow Airport

General enquiries: +44 (0)20 8757 0990
For all enquiries please email:

The Heathrow ID Centre operating and appointment hours are:

Monday – Friday          06:00 – 18:00

Saturda                        06:00 – 14:00

Sunday                        Closed

Bank Holiday               06:00 – 14:00

The Customer Care Service team is available from 08:00 – 16:00, Mon - Fri and can be contacted via email

Or you can reach the ID Centre by telephone at 020 8757 0990.

The Heathrow ID Centre is located in the Central Terminal Area, next to Terminal 3 arrivals and adjacent to Control Post 8 at D’Albiac House. Pay and display car parking is available on site or in the adjacent Short Stay Car Park 1A.  

An appointment may be required for faulty or damaged ID pass replacements.  Please contact us prior to attending and please report to ID Centre Reception upon arrival.

Please contact our Airport Operations Centre on 020 8745 7756 to report any lost or stolen ID passes outside of our working hours.
It is your responsibility to report any such incidents involving lost or stolen ID passes immediately.