Your session will timeout due to inactivity, please choose to continue your session if you’d would like to continue.
Heathrow ID Centre
The Heathrow ID Centre operating and appointment hours are:
Monday – Friday 06:00 – 18:00
Saturda 06:00 – 14:00
Bank Holiday 06:00 – 14:00
The Customer Care Service team is available from 08:00 – 16:00, Mon - Fri and can be contacted via email email@example.com.
Or you can reach the ID Centre by telephone at 020 8757 0990.
The Heathrow ID Centre is located in the Central Terminal Area, next to Terminal 3 arrivals and adjacent to Control Post 8 at D’Albiac House. Pay and display car parking is available on site or in the adjacent Short Stay Car Park 1A.
An appointment may be required for faulty or damaged ID pass replacements. Please contact us prior to attending and please report to ID Centre Reception upon arrival.
Please contact our Airport Operations Centre on 020 8745 7756 to report any lost or stolen ID passes outside of our working hours.
It is your responsibility to report any such incidents involving lost or stolen ID passes immediately.
Your session has timed out due to inactivity.