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  • ID Centre Privacy Notice

    Last Updated: May 2020

    This privacy notice tells you what to expect when Heathrow Airport Ltd (“Heathrow”) collects personal information about you when you use the services of the Heathrow ID Pass Scheme. Heathrow is committed to protecting your personal information when you use Heathrow services. Whenever you provide such information we are legally obliged to use your information in line with all applicable laws concerning the protection of personal data, including the General Data Protection Regulation (GDPR).


    Personal data that we hold includes:

    • Name
    • Gender
    • Date of birth
    • Country of birth
    • Nationality
    • Contact details
    • Corporate contact details
    • Identity document details
    • Employment details
    • Career history
    • Qualifications
    • Reference information, including all relevant communication
    • Criminal record details
    • Other information

    Heathrow is committed to collecting and using personal information responsibly, securely and fairly. The information provided to us would be used for the following purposes: -

    • To check the eligibility and suitability of applicants to hold an airport ID Pass;
    • To administer the airport ID pass scheme in accordance with regulatory requirements;
    • To manage and record access to the security restricted areas;
    • To investigate allegations of misuse of airport ID passes and misconduct at work;
    • To prevent and detect crime and for the purposes of national security; and
    • To research into airport surface access opportunities

    The regulatory justification for collecting and using your personal data is necessary for the performance of the Heathrow ID Pass scheme, which you contractually enter. To fulfil these purposes, we may need to disclose information to employers, our trusted third-party organisations, the Police and government agencies. They will only use the personal information provided by us for these purposes and in some instances, this may require information to be transferred overseas, but we will always ensure the disclosure is legitimate and proportionate for processing.

    Please be advised, due to the security and sensitive nature of the undertakings of our critical systems and the Airport, the Heathrow ID Centre does not share procedural processes.

    We keep personal information in line with our retention procedures, which is often a minimum of the length of employment, plus 6 years. We keep details on pass holders for no longer than is necessary. Information will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.

    There will be circumstances where we may disclose your personal information without your consent, e.g. where we are required by law to disclose information, or where the information is required to prevent or detect a crime. In the case of all disclosures, we will always ensure the disclosure is legitimate and proportionate for the purpose.

    We will keep your information within Heathrow and our trusted third parties- which include our IT Services for pass management, except where disclosure is required by law, for example to government bodies and law enforcement agencies.

    Under the General Data Protection Regulation, you have the right to:

    • Access your personal data by making a subject access request, where this is justified
    • Rectification of your information, where this is justified
    • Data portability, where this is justified
    • Erasure – where this is applicable
    • Restriction of processing – where this is applicable
    • Object to processing – where this is applicable

    To exercise your rights, please contact the Heathrow Data Protection Officer using the following contact details:

    Email: or by mailing:

    Data Protection Officer
    Heathrow Airport Limited
    The Compass Centre
    Nelson Road
    TW6 2GW

    Heathrow tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this seriously. We encourage people to bring it to our attention if they think our collection or use of personal information is unfair, misleading or inappropriate.

    If you are not satisfied with how Heathrow has addressed your query, or if you have further concerns, you may contact the Information Commissioner’s Office which is the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals. The postal addresses for various ICO offices may be found on the ICO website. 

    The ICO can be contacted via telephone on 0303 123 1113 or by using the ICO website at

    We will keep this privacy notice under regular review and we will place any updates here. At the start of this privacy notice we will tell you when it was last updated.