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Heathrow Noise Insulation, Vortex or Ice Fall Schemes Privacy Notice

Updated May 2020

This privacy notice tells you what to expect when you contact Heathrow Airport Ltd (Heathrow) to apply for any of Heathrow’s noise insulation, vortex or ice fall schemes.  

Heathrow is committed to protecting your personal information and we are legally obliged to use your information in line with all applicable laws concerning the protection of personal data, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

For us to deal with your application, we will collect the following information about you:

  • Title
  • First and last name
  • Address and postcode
  • Contact details such as email address and telephone number

In support of your application, you may choose to include sensitive information about you or a member of your household (e.g. information in respect of illness or disability).

We will use your personal information for the purposes of dealing with any application you make to the Heathrow Noise, Vortex or Ice Fall Schemes. Also, to provide you with information about the schemes, deal with your requests and enquiries related to the schemes and to advise you of changes to our schemes or new schemes available to you.

Your information will be handled and used by the following recipients in order to deal with your scheme application:

  • Heathrow Community Relations
  • Help desk
  • Scheme contractors
  • Scheme managing agents
  • Scheme service providers

We will keep your information within Heathrow and our trusted third parties except where disclosure is required by law, for example to government bodies and law enforcement agencies. Your personal information is processed and stored wholly within European Economic Area.

Where you chose to share information in support of your application and this information might relate to the illness or disability of you or a member of your household, the lawful basis is because it is necessary for reasons of substantial public interest. Specifically, for the purpose of protecting you as a member of the local community from noise issues.

Your personal information relating to your application will be retained for the duration of the scheme. Information relating to any work carried out in respect of a property will need to be retained for an indefinite period for the purpose of administering the service Your information will be retained in a secure environment with access controlled according to the ‘need to know principle’; access rights will be monitored regularly.

Under the provisions of the Data protection Act 2018, you have the following rights in respect of our use of your personal information:

  • Obtain a copy of the personal information we hold about you by making a subject access request
  • Ask us to correct any incorrect information we hold about you
  • Ask us to delete any of your personal information which we no longer have a legitimate reason for keeping
  • Restrict the processing of your information if we are using it for a purpose other than for which it was originally collected
  • Object to the processing of your information where this is justified

To exercise your rights please contact the Heathrow Data Protection Officer using the following contact details:

By email to:

By post to:
Privacy Requests,
Office of the DPO,
Heathrow Airport Ltd,
The Compass Centre,
Nelson Road,
Hounslow, Middlesex.

Should you find our response unsatisfactory, you have the right to lodge a complaint with the supervisory authority – the Independent Commissioner’s Office (ICO). You can find more information on the ICO website regarding the complaints process.

We will keep this privacy notice under regular review. At the start of this privacy notice we will tell you when it was last updated.