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  • We have a number of schemes to help people in the local community affected by noise. The schemes cover homes, schools and other community buildings.

    For further information please call our Community Relations team on Freephone 0800 344 844.

    For all vortex queries please phone our Helpdesk during office hours on 0800 344 844. Heathrow also operates a 24-hour emergency service. If you suspect that your house has been struck and you need an assessment of your  home you should report the damage to us as soon as possible on 07513 812808.



    Noise insulation schemes

    Provides residents with partial funding for replacement windows, free secondary-glazing and loft insulation.

    • Community Building Scheme

      Provides full funding for noise insulation in noise-sensitive community buildings.

      Find out more
    • Quieter Homes Scheme

      Offers residents full funding for customised noise insulation improvements.

      Find out more
    • Vortex Protection Scheme

      Repair vortex damage and strengthen roofs in high-risk areas.

      Find out more

    Ice falls from aircraft

    Repair damage caused by ice falling from aircraft.

    Use of personal data

    Heathrow is committed to protecting your personal information and we are legally obliged to use your information in line with all applicable laws concerning the protection of personal data. For details please see our privacy notice.