Yasmin Augustin

Graduate

My career plan, to add experience to knowledge within a corporate organisation of repute, has been spectacularly surpassed at Heathrow. The Future Leaders Graduate Programme of continuous growth, fulfilment and maturity, provides the critical third dimension to the 2D academic from Coventry University.

Challenging projects have varied by placements; yet the ultra-professional, caring, environment increased my self-confidence, enabling me to find myself and much more. My placements saw me engaged in numerous projects; initially implementing improvements in the manner we capture passenger feedback and using that data to tangibly advance the passenger experience. My second placement had me leading the interactive capturing of data to review how colleagues commute. The project involved staff engaging in promoting MOJO, one of Heathrow’s priorities, and taking conscious steps to travel in a sustainable way. The projects I managed or supported have accumulated in variety and complexity, providing priceless, holistic business experience.

Working in this expanding and innovative establishment; my personal development has accelerated. The graduate programme has educated, elevated and excited me with its sustainability ethos that influences efficiency and effectiveness. Simultaneously exemplifying diversity and inclusivity, the beating heart of Heathrow, I have thrived and proudly and naturally assume the responsibility as a forerunner to others. This company is all-embracing.

Our structured learning programme includes many courses from Building an Effective Team to Coaching to Lead and manifested itself in my preparedness to become a problem solving, business leader. I enjoy being part of this diverse, world class team and which has provided me the best of the many opportunities available to continue my upward trajectory towards assuming a leadership role.

Heathrow refined, enhanced and redefined me while always respectful of my culture and character. People (and passengers) first, adaptability, creative thinking and the application of technology are now intrinsic to my skills set having experienced real-life business solutions and how they are implemented. The highlight of the programme has been the opportunity to network with people company wide, together with experiencing colleagues at all levels selflessly supporting and investing time in me as we all do for our passengers. Our corporate whole is greater and more bountiful than the sum of our parts; engendering an instinctive feeling of belonging and fidelity to the Heathrow brand. It is compelling beyond my words.