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  • Nick Dranko - Research Analyst

    Nick Dranko - Research Analyst
    This week’s #lifeatheathrow featured photo is courtesy of Nick Dranko, a Research and Insight Analyst who has also been the face of Heathrow’s 2015 summer campaign.

    Nick’s image – “Towering above us” – captures the control tower up close and personal. We’ve caught up with Nick to find out more about his career at Heathrow and share some of his incredible photos.

    4 years.

    Never the same.

    Working in the Passenger Experience & Airport Insights team means we continually receive data relating to passenger satisfaction from 100+ teams of interviewers based in the Terminals who speak with almost 100,000 passengers each year.

    It is the role of my team to then analyse this data, generate compelling insights and inform the many different teams across Heathrow on potential opportunities that we have as a team to deliver an even greater service to our passengers.

    Over the last couple of weeks, I have produced reports, presented insights and facilitated discussions with colleagues looking after Immigration, Connections, Security, Airport Cleanliness and Baggage to name a few. The team also manages a monthly colleague engagement programme where we provide insights on how engaged colleagues feel whilst working at Heathrow.

    I enjoy the complexity of the airport and the fact that no day is ever the same, working with a diverse group of people from all business functions and different backgrounds who inspire me every day.

    Talk to someone who works here already and I can guarantee you’ll see the passion they have for the airport. Then, take that step and apply for that role – you won’t regret it! There are so many opportunities here at Heathrow that there’s something  for everyone.

    The roof of the Compass Centre. Whilst it’s not often that the opportunity arises to go up to the roof, the view always provides brilliant photo opportunities. I was lucky enough to go up during the RAF 100-year anniversary flypast which allowed me to capture a few great shots.

    Appearing in the 2015 summer marketing campaign for Heathrow’s Long Stay Car Parks. Being asked to appear and then having my image across Heathrow’s digital media alongside bus stops and billboards across London and the South East was a true highlight of the last four years – especially when it appeared on the massive billboard at the end of my younger brother’s street. It certainly made him jump one morning!

    More about the #lifeatheathrow series

    Our Social Media and Airport Communications teams are working together to co-ordinate the series and share these great Heathrow moments with the over 1 million followers across the airport’s official channels! Be sure to follow our #lifeatheathrow journey via @Heathrow_Airport on Instagram and @HeathrowAirport on Twitter.

    Keep an eye on yourHeathrow next week for our piece on the history of the Heathrow Control Tower!

    Careers at Heathrow
    For more information on Careers at Heathrow, visit our new website.