Travelling to Heathrow over Christmas & New Year

On Christmas Day (Thursday 25 December) and Boxing Day (Friday 26 December), there will be no Heathrow Express or Elizabeth line services operating between Central London and Heathrow.

 

Heathrow Express trains will be running between all terminals, departing every 20 minutes.

 

Additionally, there will be no Piccadilly line services from London to Heathrow on Christmas Day, and a limited service will be running on Boxing Day.

 

Special timetables and Sunday services will be in operation across most public transport over the Christmas and New Year period. We recommend planning your journey and allowing for extra time where necessary.

 

Heathrow Express service information       Transport for London service information      Alternative travel options

Skip to Content
Operational Planning

Operational Planning

About our team​

Operational Planning allows us to meet our ambition despite the changes we continuously experience as one of the busiest airports in the world. The team are responsible for creating the right planning proposition, from defining roles to building rosters, and delivering an effective plan every day. It is about understanding our capacity and making best use of it as well as evaluating our performance every day, so we can continuously improve.

Role examples​

  • Head of Planning Proposition​
  • Capacity Planning Manager ​
  • Planning & Intelligence Manager ​
  • Operations Planning Analyst ​
  • Data & Analytics Engineer ​
  • Systems Analyst ​
  • Support Analyst ​
  • Colleagues Services Manager ​
  • Resource Scheduler 

Skill areas​

  • Understanding of business and airline operating models​
  • Forecasting and planning​
  • Data analysis, IT skills and data visualisation – excel ​
  • External and internal stakeholders – APOC, Security, baggage and airline partners ​
  • Capacity planning e.g. baggage stands, security, check- in ​
  • Target delivery – Quality of Service Monitor (QSM) and Service Quality Rebate (SQR) - Heathrow’s service measures​
  • Continuous improvement and efficiency​
  • Respond to incidents and disruption 

 

See our guidebook (PDF)

If you want to find out more about what it is like to work in operational planning, we have created a handy guidebook in PDF format.