ULEZ expansion - 29 August 2023

London's Ultra Low Emission Zone, or ULEZ, is expanding to encompass all of Greater London, including Heathrow Airport, from the 29 August 2023.


The initiative, implemented by Transport for London (TfL), is aimed at reducing air pollution in London, therefore all vehicles entering the airport must meet certain emissions standards in order to avoid paying a daily charge.


The daily charge for non-compliant vehicles is £12.50 for most vehicles, including cars, vans, and motorcycles.


The charge will be in addition to any other fees or charges associated with entering the airport. The charge only applies when a vehicle is driven within the ULEZ zone, and does not apply to stationary vehicles including when cars are parked at Heathrow.


Please note, if you have booked Meet & Greet or Valet Parking with a non-compliant vehicle, and have selected a different exit terminal to your entry terminal, you will be liable for payment of a ULEZ charge to transfer your vehicle to another terminal.

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Operational Planning

Operational Planning

About our team​

Operational Planning allows us to meet our ambition despite the changes we continuously experience as one of the busiest airports in the world. The team are responsible for creating the right planning proposition, from defining roles to building rosters, and delivering an effective plan every day. It is about understanding our capacity and making best use of it as well as evaluating our performance every day, so we can continuously improve.

Role examples​

  • Head of Planning Proposition​
  • Capacity Planning Manager ​
  • Planning & Intelligence Manager ​
  • Operations Planning Analyst ​
  • Data & Analytics Engineer ​
  • Systems Analyst ​
  • Support Analyst ​
  • Colleagues Services Manager ​
  • Resource Scheduler 

Skill areas​

  • Understanding of business and airline operating models​
  • Forecasting and planning​
  • Data analysis, IT skills and data visualisation – excel ​
  • External and internal stakeholders – APOC, Security, baggage and airline partners ​
  • Capacity planning e.g. baggage stands, security, check- in ​
  • Target delivery – Quality of Service Monitor (QSM) and Service Quality Rebate (SQR) - Heathrow’s service measures​
  • Continuous improvement and efficiency​
  • Respond to incidents and disruption 


See our guidebook (PDF)

If you want to find out more about what it is like to work in operational planning, we have created a handy guidebook in PDF format.