Face coverings remain mandatory at Heathrow

Face coverings are mandatory at the airport and we encourage everyone to wear one at all times, unless they’re exempt. Passengers can purchase face coverings at several retailers at the airport including Boots and WHSmith. 

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  • Heathrow Airport Limited (HAL) regularly consults with airport users on a wide range of topics, including capital expenditure, airport charges and non-regulated charges. The CAA has imposed obligations for HAL to consult with users.

    Consultation is a process that aims to gather input and insights from users that inform HAL’s plans. It requires HAL to be open and transparent in its decision making process. It is a mechanism for HAL to provide timely explanation of its plans and to seek views from users of its proposal before Heathrow reaches a final decision.