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Heathrow Airport Limited (HAL) regularly consults with airport users on a wide range of topics, including capital expenditure, airport charges and non-regulated charges. The CAA has imposed obligations for HAL to consult with users.

Consultation is a process that aims to gather input and insights from users that inform HAL’s plans. It requires HAL to be open and transparent in its decision making process. It is a mechanism for HAL to provide timely explanation of its plans and to seek views from users of its proposal before Heathrow reaches a final decision.