This growth was boosted by the use of larger and fuller aircraft, helping Heathrow to become one of only seven airports in the world to achieve the 80 million milestone.
Heathrow continued to raise the bar on customer satisfaction scores alongside these record passenger numbers with the airport named ‘Best Airport in Western Europe’ for the fourth year running, and ‘Best Airport for Shopping’ for the ninth year in the most recent Skytrax World Airport Awards. Terminal 2 also beat its international counterparts to win ‘World’s Best Airport Terminal’, with Terminal 5 coming in 4th.
Another highlight for 2018 was the over 1.6m metric tonnes of cargo travelling through the UK’s largest port by value throughout the year. This is the equivalent of 761 London Eyes, 88 Shard buildings or 32 QE2s. North American cargo made up over 600,000 metric tonnes, Asia Pacific was second highest with more than 510,000 metric tonnes.
Heathrow CEO John Holland-Kaye welcomed the results, saying, “2018 has been an exceptional year for Heathrow, with record passenger numbers and service levels, and with MPs voting overwhelmingly in support of expansion.”
“We are on track to deliver an expanded Heathrow in the early years of Brexit, which will keep Britain as one of the world’s great trading nations.”
December results in more detail…
Other highlights from 2018…
In 2018, Heathrow unveiled the airport’s plans for carbon neutral growth, outlining action on four key areas to reduce and offset carbon emissions from the growth in flights that would be created by an additional runway – including through investments in peatland restoration and free landing fees for the first electric flight.
Last year, Parliament voted by an overwhelming majority for Heathrow expansion – a project which will bring growth to every corner of the UK. Since this landmark vote, Heathrow has moved forward in delivering an expanded airport by launching a consultation on airspace modernisation this week.
YourHeathrow 2018 relaunch…
In 2018 we also relaunched this website – your.heathrow.com! The new version has seen us add a host of new features for you to get involved with Heathrow via, including: