Changes to entering the UK using EU ID cards

From 1st October 2021, most EU, EEA and Swiss nationals will need to use a valid passport to travel to the UK. ID cards will no longer be accepted as a valid travel document to enter the UK, though some exemptions will apply. 

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  • Heathrow operations team

    Careers in operations

    It takes great collaboration and teamwork to give passengers the best airport service in the world. Our airport operations bring together the information, people and planning, to improve every day.



    Our baggage team colleagues ensure our passengers' belongings arrive correctly and safely. Every Bag, Every Passenger, Every Time.


    Fire Service

    Our Airport Fire Service plays a crucial role in ensuring the safety of Heathrow.

    Customer service agent

    Customer service

    We look after all our passengers as individuals, because every journey matters.

    Airside ops colleague

    Airport and airside operations

    We ensure planes land and take off every 45 seconds, every single day.

    Airside ops colleague
    Customer service agent

    Engineering and asset management

    We oil the cogs of the Heathrow machine, to make every journey better.