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  • Heathrow operations team

    Operations

    It takes great collaboration and teamwork to give passengers the best airport service in the world. Our airport operations bring together the information, people and planning, to improve every day.

    Baggage

    Baggage

    Every Bag, Every Passenger, Every time.

    Customer service agent

    Customer Service

    We look after all our passengers as individuals, because every journey matters.

    Customer service agent
    Airside ops colleague

    Airport & Airside Operations

    We ensure planes land and take off every 45 seconds, every single day.

    Customer service agent

    Engineering & Asset Management

    We oil the cogs of the Heathrow machine, to make every journey better.

    Customer service agent