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  • About our team​

    Our Services Department is the face of our organisation. Working in our Services team, you will help us make every journey better for our passengers.​

    You will need to be friendly, focused and helpful; the kind of person who works hard to keep things flowing smoothly. You will instinctively understand what makes people tick; and be willing to step in without being asked if you see somebody who needs help.

    Role examples​

    • Head of Services Terminals ​
    • VIP Duty Manager ​
    • Service Delivery Manager ​
    • Passenger Experience Manager ​
    • Press Office Lead ​
    • Station Team Leader ​
    • VIP Liaison Officer ​
    • Customer Care Manager ​
    • Customer Host​

    Skill areas ​

    • Deliver safe, secure, compliant, efficient terminal operations​
    • Continuous improvement of passenger and airport experience​
    • Confident in responding to operational disruption and incidents​
    • External and internal stakeholders- rail, passengers, external suppliers​
    • Operational mindset​
    • Customer service at the heart​
    • Health and safety ​