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Ross Baker
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Summertime at Heathrow usually means over 100,000 departing passengers each and every day heading off for well-earned holidays in the sunshine with family and friends.  

While things are understandably quite different this year, we’ve been working hard to prepare for your return so that you can get back to flying safe again.  

Our priority has, and will always be, to ensure the safety of both our passengers and colleagues. For that reason, we’ve put in place a number of new measures at the airport to make sure you feel confident and safe.  

In our new video, we’ve explained how your flying experience may be different at the airport and what safety measures are in place to help you feel comfortable in this new normal for air travel. 

With these measures in place, passengers will be able to fly again, the aviation industry will begin to recover, and flying can begin to play a vital role in the recovery of the UK economy. 


Safety measures in place at Heathrow...the new normal for travel

Face coverings are now compulsory at all times within our terminals, for anyone aged six years old and above, so we recommend you bring your own although we will have some available if you forget. 

Social distancing and washing your hands, or using one of our over 600 hand sanitisers, is also promoted throughout our terminals. 

Other measures in place include:

  • Perspex barriers installed in security areas;
  • Colleagues wearing face coverings and PPE; 
  • Advanced cleaning technology; 
  • A touchless journey experience at departure and arrival using Heathrow and airline apps;
  • The presence of a dedicated team of PHE doctors and officials 

Last month, Heathrow began trialling thermal screening technology in the immigration hall of Terminal 2 and the check in area in Terminal 5.  

These trials are part of a wider programme looking at how technology could reduce the risk of contracting or transmitting COVID-19 when travelling. In the future, this technology could help to create a Common International Standard for health screening in airports across the world. 

We’re ready to give our passengers the best airport experience in the world, whether travelling to see family and friends, exploring new destinations or progressing business opportunities.  

Stay safe and we look forward to welcoming you soon.

Ross Baker, Heathrow Chief Commercial Officer 

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