Repair vortex damage
A vortex is a circulating current of air generated by planes. It can sometimes strike and damage the roofs of houses located under a flight path. Pitched roofs with loose-laid tiles are prone to vortex damage.
Heathrow has a vortex protection scheme to protect and repair homes around the airport. If your home has been damaged by a vortex strike, we will repair it. Although legal liability for vortex damage rests with the airlines, Heathrow voluntarily funds this scheme as part of its commitment to the local community.
Who the scheme is for
Every house, school, church or hospital affected by a vortex strike is eligible for the vortex protection scheme. This includes home situated above commercial properties. Unfortunately the scheme does not cover damage to other property, such as cars, from roof tiles dislodged by a vortex.
How the scheme works
For all vortex queries please phone our help desk during office hours.
- Call our Help Desk on 0800 344844
Heathrow operates a 24-hour emergency service. If you suspect that your house has been struck and you need an assessment of your home you should report the damage to us as soon as possible.
- Call our emergency assessor on 07860 323816
We will send out an assessor to inspect your roof as soon as possible. The damage caused by vortex strikes is very specific, and the assessor will quickly be able to confirm whether one has occurred. Please do not undertake any repairs before the inspection, as homes are only eligible for the scheme if the damage has been officially verified.
Once approved, Heathrow will carry out free, remedial repairs to your roof.
Preventing vortex damage
If your roof is repaired under the vortex protection scheme, your property is eligible for permanent protection. This involves strengthening the roof by fixing down new tiles with special metal clips, which has proven to be the most effective way to protect roofs from vortex damage. This work will be completed as soon as possible and free of charge
Because the majority of vortex strikes are concentrated in small areas near the end of runways, Heathrow offers blanket vortex protection for homes in these high-risk areas.
No further vortex damage has been recorded at homes that have had their roofs strengthened under the vortex protection scheme.
For any other information related to this scheme please contact the Noise Helpdesk on 0800 344844 or email firstname.lastname@example.org