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Privacy Notice

Airspace Modernisation Privacy Notice

Last updated: October 2021

This privacy notice tells you what to expect when Heathrow Airport Ltd (Heathrow) collects personal information about you when you submit feedback on our airspace modernisation proposals. Heathrow is committed to protecting your personal information when you submit feedback.

Whenever you provide such information, we are legally obliged to use it in line with all applicable laws concerning the protection of personal data, including the UK General Data Protection Regulation (UK GDPR).

When you submit feedback to Heathrow on our airspace modernisation proposals we will collect the following information about you:

  • Name 
  • Email address

Heathrow will use your personal data for several purposes including the following:

  • To record accurately any feedback you raise on Heathrow’s airspace modernisation proposals and to help us develop our airspace designs

The lawful basis for collecting and using your personal data is that we have a legitimate interest in obtaining feedback from interested stakeholders on our airspace modernisation proposals.

Your information will be stored and managed by the following recipients:

  • The agency managing the website
  • Heathrow staff and third party service providers working on Heathrow's airspace change proposals

We will keep your information within Heathrow and our trusted third parties except where disclosure is required by law, for example to government bodies and law enforcement agencies. Your information is processed within the UK and the EEA.

Subject to the below, your information will be retained for a period of ten years, after which point it will be anonymised.

Your information will be retained in a secure environment and access to it will be restricted according to the 'need to know' principle.

Under the UK General Data Protection Regulation, you have the right to:

  • Access your personal data by making a subject request
  • Rectification, erasure or restriction of your information where this is justified
  • Object to the processing of your information where this is justified
  • Data portability where applicable
  • Withdraw consent for the processing of your information where this is justified and where we have no other legitimate reasons for processing it.

To exercise your rights please contact the Heathrow Data Protection Officer using the following contact details:

By email: privacy@heathrow.com

Should you find our response unsatisfactory, you have the right to lodge a complaint with the supervisory authority – the Information Commissioner’s Office (ICO). You can find more information on the ICO website at https://ico.org.uk/concerns regarding the complaints process.

We will keep this privacy notice under regular review and we will place any updates here. At the start of this privacy notice we will tell you when it was last updated.