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We regularly report on key areas of our performance.

Customer service - Service Quality Rebate Scheme

We are a customer-orientated business, and are dedicated to meeting our passengers' needs. Here you will find out how we continuously strive to improve customer service at Heathrow.

Our Service Quality Rebate Scheme performance


We report our financial figures quarterly. Here you will find information on the company's financial calendar, as well as debt financing and credit ratings information.

Our financial performance

Traffic statistics

We report monthly on our air traffic statistics from the amount of passengers we serve, to the amount of air transport movements.

Passenger numbers and cargo

Gender pay gap

Heathrow has a rich heritage of offering rewarding careers in one of the world’s most exciting and dynamic sectors. Find out here how we’re continuing to improve the opportunities so that all of our colleagues can fulfil their full potential at the airport.

Gender pay gap report


We report annually on our sustainability performance. Each year, independent consultants externally verify our data, including performance against targets.

Our performance on sustainability


We have been winning awards for decades – here’s a selection of the awards we’ve collected in recent years.

Awards we've won

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Our history

Vintage propeller airplane undergoing maintenance

From humble beginnings, Heathrow grew to be a major world airport.

Heathrow's history
We'll take Britain further