ULEZ expansion - 29 August 2023

London's Ultra Low Emission Zone, or ULEZ, is expanding to encompass all of Greater London, including Heathrow Airport, from the 29 August 2023.

 

The initiative, implemented by Transport for London (TfL), is aimed at reducing air pollution in London, therefore all vehicles entering the airport must meet certain emissions standards in order to avoid paying a daily charge.

 

The daily charge for non-compliant vehicles is £12.50 for most vehicles, including cars, vans, and motorcycles.

 

The charge will be in addition to any other fees or charges associated with entering the airport. The charge only applies when a vehicle is driven within the ULEZ zone, and does not apply to stationary vehicles including when cars are parked at Heathrow.

 

Please note, if you have booked Meet & Greet or Valet Parking with a non-compliant vehicle, and have selected a different exit terminal to your entry terminal, you will be liable for payment of a ULEZ charge to transfer your vehicle to another terminal.

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Service quality

As part of the CAA’s economic regulation of the Group's Regulated Airports, Service Quality Rebate schemes operate at Heathrow. These schemes are intended to improve service standards. The scheme was updated from 1 April 2008 to include a broader range of service standards, with higher standards and more significant rebates payable to airlines in the event standards are not met.

The schemes cover service quality performance, specifically the availability of the following equipment:

  • Passenger Sensitive Equipment (PSE), such as lifts, escalators and conveyors
  • Other equipment such as arrivals baggage reclaim belts, fixed electrical ground power (for aircraft on stands), stands, jetties, pre-conditioned air (for aircraft), stand entry guidance (to assist aircraft parking) and pier service (for aircraft).

It also includes the following areas of the airports:

  • Security queuing times
  • Passenger perception of departure lounge seat availability, the quality of flight information, the ease of getting round the airport and the cleanliness of terminal buildings.

The maximum amount of rebate currently payable is 7.0% of aeronautical income. The scheme at Heathrow includes a bonus element to encourage high performance. The maximum level of bonuses is 2.24% of aeronautical income.

More information on the SQR scheme at Heathrow

Capital investment plans

Capital investment plan documents are issued annually as part of the airports' normal business cycle and reflect the constructive engagement with airline customers in place at the airports.
They set out details of the key investment projects at each airport and report on progress on the capital investment plans.

Regulatory asset base

Development of regulatory asset base  (33KB PDF)

Tax Strategy

Heathrow Airport Group Tax Strategy 2023 (612KB PDF) 

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