London Underground strike action: 21-24 April

Due to planned strike action, there will be little to no service across all London Underground services, including the Piccadilly line to Heathrow, between 21 and 24 April 2026

 

Heathrow Express, Elizabeth line, and local bus services will run as normal on these days. Please plan your journey prior to travelling to Heathrow, and allow for extra time where necessary, as these services will be busier than normal. 

 

Book Heathrow Express tickets

 

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Our Customer team drives our profitability across everything from property and retail to passenger services like parking and the aeronautical side of things. Generating income is fundamental, but it’s also vital that we build positive passenger and customer experiences to make every journey better.

Creativity and interpersonal skills are what allow us to support the business, and our passengers, with new and engaging ideas. 

Role examples​

  • Network Manager ​
  • Growth Partnership Manager ​
  • Surface Access Sponsorship Lead ​
  • Business Development Manager ​
  • Customer Experience Lead ​
  • Planning Manager ​
  • Pricing & Commercial Insight Manager ​
  • Senior Account Manager ​

Skill areas​

  • Working to targets​
  • Working with retail, VIP sponsors and airline partnerships for maximising revenue​
  • External stakeholders – airlines, retail partners, surface access partners​
  • Property management​
  • Digital understanding – E-commerce and social media​
  • Customer experience for HEX​
  • Building relationships and negotiating​
  • Branding and Marketing
  • Product and Service Management

 

Find out more about the Digital team which is part of Heathrow’s Customer function.