NATS air traffic control technical issue - 9th September

Following yesterday’s technical issue affecting NATS air traffic control, Heathrow’s operations are recovering.

Flights are operating today, however some knock-on disruption is expected as airlines reposition aircraft and crew.

Passengers are advised to check the latest status of their flight directly with their airline and to only travel to Heathrow if their flight is confirmed as operating today.

We apologise to passengers affected by the disruption. Additional colleagues are available across our terminals to provide support, and we are working closely with NATS and our airline partners to return operations to normal as quickly as possible.

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Cargo contacts

We do not offer a cargo sales service and we are unable to track shipments.  If you have a query relating to a shipment, please contact your airline or their respective Heathrow cargo handler.

Airline or cargo company

Cargo handler

FedEx -
Finnair Swissport

Airline or cargo company

Cargo handler

Gulf Air WFS

Airline or cargo company

Cargo handler

Hainan Airlines Menzies

Airline or cargo company

Cargo handler

IAG Cargo -
Iberia IAG Cargo
Icelandair Swissport

Airline or cargo company

Cargo handler

JAL Swissport

Jan de Rijk -

Airline or cargo company

Cargo handler

Kenya Airways -

KLM -

Korean Air Swissport

Kuehne and Nagel -
Kuwait Airways Swissport

Airline or cargo company

Cargo handler

LATAM dnata
Loganair Menzies
LOT Menzies
Lufthansa Menzies

Airline or cargo company

Cargo handler

Malaysian Airlines Swissport

MEA Menzies
Menzies -

Airline or cargo company

Cargo handler

Oman Air dnata

Airline or cargo company

Cargo handler

PrimeFlight Aviation Services -

Airline or cargo company

Cargo Handler

Qantas dnata
Qatar Airways dnata

Airline or cargo company

Cargo handler

United Airlines Swissport
UPS -
Uzbekistan Airways Swissport

Airline or cargo company

Cargo handler

Vietnam Airlines WFS
Virgin Atlantic dnata

Airline or cargo company

Cargo handler

Wallenborn -
WFS -