Travel Advisory: Terminal 3 Car Park Incident

The incident at the multi storey car park in Terminal 3 has now been contained by the Metropolitan Police. Congestion remains on surrounding roads following the incident which we are working hard to resolve as quickly as possible and we are advising passengers to use public transport. There will be an increased police presence at Heathrow Airport to maintain the safety of people in the area and reassure the public.

Commercial

Customer

Our Customer team drives our profitability across everything from property and retail to passenger services like parking and the aeronautical side of things. Generating income is fundamental, but it’s also vital that we build positive passenger and customer experiences to make every journey better.

Creativity and interpersonal skills are what allow us to support the business, and our passengers, with new and engaging ideas. 

Role examples​

  • Network Manager ​
  • Growth Partnership Manager ​
  • Surface Access Sponsorship Lead ​
  • Business Development Manager ​
  • Customer Experience Lead ​
  • Planning Manager ​
  • Pricing & Commercial Insight Manager ​
  • Senior Account Manager ​

Skill areas​

  • Working to targets​
  • Working with retail, VIP sponsors and airline partnerships for maximising revenue​
  • External stakeholders – airlines, retail partners, surface access partners​
  • Property management​
  • Digital understanding – E-commerce and social media​
  • Customer experience for HEX​
  • Building relationships and negotiating​
  • Branding and Marketing
  • Product and Service Management

 

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Find out more about the Digital team which is part of Heathrow’s Customer function.